BestBuy, rip everything open return policy?!?!

Discussion in 'Archived Threads 2001-2004' started by Jeff D, Jul 9, 2001.

  1. Jeff D

    Jeff D Supporting Actor

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    I wanted to share a BB return story from about a month ago.
    I had purchased a Maxtor 30GB HD online. I decided I didn't need it and wanted to return it to the local store. It was brand new, unopened and in the box shipped from BestBuy. The shrinkwrap even had maxtor printed all over it.
    When I returned it I had to see a "return specialist" first. I'll call him the gorilla. Not only did he look like a hairy gorilla type guy, but he handled the product like a gorilla would. He ripped apart the shrink wrap, and box. I was shocked, the expression on my face must of been classic disbelief. I pointed out that the box was in it's original shrinkwrap and packing from BB. If there was something missing it was not my fault. But, of course the drive was in the box, sealed in a little bag, which was ripped open, guess I could of swapped out a 30GB disk and replaced it with a 20MB disk. Geeze.
    I have no idea what brough this about, but there's a product that any store wouldn't attempt to put back on the shelf, unless they are Fry's (whoops, did I say that?!?!).
    So, what's up with BB's new return and rip policy? I'm thinking about buying a buch of products, to just return them. I figure if I do this enough BB will get the point or go out of business.
     
  2. Gary Tjia

    Gary Tjia Stunt Coordinator

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    I brought a KMART ad to Best Buy to purchase The Mummy and Gone in 60 Minutes. The customer service rep would ring me up and match the price, but would not do the 10% difference. He said to do that I had to go to through the cashier and come back to the service desk. He told me that Best Buy wants the customer to go through the inconvenience in order to get the pricing policy benefit.
    The price match difference was not what I was after that day. I had some time to kill so I wanted to see how Best Buy handles their customer service and living up to their pricing policies. Since the cashiers had no line, I paid at the cashier and brought the receipt to the customer service counter to get the 10% difference. However, the previous rep was not available and another rep attended to me. This rep went to consult with the manager and then told me he needed to call KMART about the ad. He spent 10 minutes looking for KMART phone number and when he called, he was put on hold for a while and finally he gave up and rang up the difference.
    I cannot believe they would go through all the hassle and are so relunctant to adhere to their own price guarantee policy. With the type of service they provide, no matter how good the policy seems to appear, they would drive customers away!
    Gary
     
  3. Steve T

    Steve T Stunt Coordinator

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    I don't shop much at Best Buy, and from what I've read here lately I'll keep it that way.
     
  4. Mike Friedrich

    Mike Friedrich Stunt Coordinator

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    ~ Like I've stated on another thread; BB tried to shake me down last week for returning an unopened dvd copy of Point Break. Even though I had a receipt the *CSR went in the back for 3 min. , talked to some goon while starring me down, and a couple more CSR's on the way back to me.
    She came back with the title open and gave me my refund, I asked her if she found anything, she wouldn't reply !
    I'm sick of their intimidating return tactics, and the impression they give that you're trying to burn them.
    I'm not going to do business with a gestapo interrogation camp, which is exactly what I thought of as I was leaving, that's an unfriendly vibe you can feel and not to ever want to come back.
    Unless there's a really good price in an ad I will not be shopping BadVibe BestBuy !!
    bodymov'n [​IMG]
    ------------------
     
  5. Daniel L

    Daniel L Stunt Coordinator

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    "Unless there's a really good price in an ad I will not be shopping BadVibe BestBuy !!"
    [sacasm/]Yeah, stick to your guns... Never shop there again... unless they're blowing out something. [sacasm]
    [​IMG]
    Daniel L
     
  6. Jeff D

    Jeff D Supporting Actor

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    What's this 10% thing? The BB near me makes me take all price matches to the CS counter. They've never given me an extra 10%...
     

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