BOY OH BOY! I can't describe the hell I've been through since buying this POS at Best buy. Don't get me wrong, despite the defects I can see that the Panasonic 47" widescreen HDTV is a great TV. If I do one good thing in my life, I want it to be to dissuade someone from buying the 4 year warrenty at Best Buy. It turns out that the whole thing is a scam. I used to think it was a gamble, that they lost money on some warrenties but made money on others. It turns out that is not the case. Best Buy ALWAYS wins! They never spend beyond a certain percentage of what you paid for the warrenty, and they wont even do THAT on open items (which this one is). I've been dealing with this TV for 3 weeks, and all I've ever been offered is a refund. Yes, that's right, the same refund guarenteed by Federal Law, with or without a warrenty. I found out that you're barely getting anything at all. In the first year, they use the manufactuerer's warrenty, which you ALREADY OWN WHEN YOU BUY THE TV. They do the repair/replacement and Panasonic writes them a check, wether you have a 4-year plan or not. True, you have an additional 3 years coverage, but read the small print. Count how many times they say "at our discretion", it's in there like 4-5 times! They sent a repairman to inspect the TV and he was aghast at how damaged it truly was. I thought burn-in only affected the SCREEN, but he showed me all 3 tubes with shadows burned into them. Thus, they would all have to be replaced, at $300 a pop. Also, the convergenge board, which also houses the audio components was shot. Just for the parts necessary to get the machine back in working order (pretty much all of them) it was going to surpass the amount I paid for the TV. I wasn't too worried about this because, hey, Best Buy sold me a warrenty and it was their problem now right? WRONG. The repairman told me that Best Buy would never pay for the repairs and I'd be lucky if I got a replacement. I called Best Buy warrenties immediately and they said "no problem" they would replace the TV which calmed me down. Imagine my surprise when a couple of days later the repairman called to inform me that Best Buy had decided not to do anything for my TV, "at their discretion"!!!! I can't tell you how many hours I've spend on hold listening to musac over this TV. I can't tell you how many different answers I've gotten to the same questions, but the ultimate decision of "No way Jose" was final, leaving me with a broken TV that I just paid $1600.00 for plus the $300.00 warrenty. THAT WARRENTY IS THE MOST EXPENSIVE TOILET PAPER I'VE EVER OWNED!!! So I call Best Buy and ask if I can return it. They say yes (because they have to by law). I ask that, since I already paid $35.00 to have a lemon shipped to my house, if they would cover the cost to pick it up. They say "Sure, but you'll have to bring in the receipt". At lunch I bring in the receipt only to hear "Where's the TV? We can't do a return or exchange without the TV". Eventually I get ahold of the guy I talked to on the phone, and he straightens them out. It takes a lot of wrangling and advice swapping from other managers, and more than a few terse words from the woman who initially said I had to have the TV there. She eventually just pushed my papers aside and started helping the people behind me. The original guy had to take over. THANK GOD this nightmare apears to be on the verge of ending. I returned my worthless warrenty and set a time for pick-up, which I will have to take off work for of course. This will be the third time! Then I'll have to schedule a delivery time, more time off. The good news is that the guy helping me said Best Buy will pick up the tab for both deliveries. Of course that 4 year warrenty was supposed to be the pot at the end of the rainbow, so we'll see. Anyway, thanks for allowing me to vent. Beleive me this is the stripped down version. Bottom line, Best Buy Warrenties are NEVER worth it.