- Sep 1, 2004
I have a 53" Samsung HD set that crapped out over the summer. I got it four years ago and by some stroke of genius, I happened to have bought the extended service plan (set to expire Nov 04). So, I called the service guys in August. Long story short, I still have no TV. Now the good news. I got my wife to call Best Buy's national service number and ten minutes later got the good news. And therein lies my question. The good news I got was that the guy said to my wife, " That's way too long to have waited for a TV, I'm going to get you authorized for a new TV." Now, we are to call Monday and confirm that we have been approved. My question is this. What does this mean? Do they pick out an "equivalent" set? Do I get store credit? How does this work and what should I expect? I would prefer store credit, but I don't know if that's what's being offered. The set I have is 4:3, I don't think they even have those any more. What would you do if you were me? Thanks in advance!