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- Dec 21, 2002
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- Jake Lipson
I just got the following email from Best Buy relative to new safety measures they are implementing due to the coronavirus.
I don't want to say that this plan is extreme, because I understand why it is being put in place. But it does sound a little strange, or at least, unclear as to how this will work.
1) When you arrive to pick up your order, how are you supposed to indicate to the employees that you are there without going into the store? Are they just going to have a bunch of employees standing at the door waiting for customers to drive up? Or are you expected to call the store when you get there?
2) It says that if you haven't reserved the item for pickup already, the employee will go get it if you tell them what you want and sell it to you while you remain in your car.
What if you need to buy something where you don't know exactly like you want, like you know you need a computer but aren't sure what to get? And how can they sell it to you from inside the car? Presumably they won't want to actually handle cash or credit cards because the idea is to reduce human contact.
Pretty much all the items I buy from Best Buy personally here are their exclusive steelbooks, so this shouldn't be a problem for me. The next one I have reserved is Onward, and they should just be able to bring that out (if its release even happens before the coronavirus is contained.). But I know a lot of people use Best Buy for other, more complex purchases, and it's not clear how those would be handled.
It will be interesting to hear how this works when it is put into practice.
Best Buy said:
I don't want to say that this plan is extreme, because I understand why it is being put in place. But it does sound a little strange, or at least, unclear as to how this will work.
1) When you arrive to pick up your order, how are you supposed to indicate to the employees that you are there without going into the store? Are they just going to have a bunch of employees standing at the door waiting for customers to drive up? Or are you expected to call the store when you get there?
2) It says that if you haven't reserved the item for pickup already, the employee will go get it if you tell them what you want and sell it to you while you remain in your car.
What if you need to buy something where you don't know exactly like you want, like you know you need a computer but aren't sure what to get? And how can they sell it to you from inside the car? Presumably they won't want to actually handle cash or credit cards because the idea is to reduce human contact.
Pretty much all the items I buy from Best Buy personally here are their exclusive steelbooks, so this shouldn't be a problem for me. The next one I have reserved is Onward, and they should just be able to bring that out (if its release even happens before the coronavirus is contained.). But I know a lot of people use Best Buy for other, more complex purchases, and it's not clear how those would be handled.
It will be interesting to hear how this works when it is put into practice.
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