David Lambert
Senior HTF Member
- Joined
- Aug 3, 2001
- Messages
- 11,377
And, let them know they're losing a customer foreverThe problem with that is this: if I stopped shopping at every single B&M where I ever encountered a rude employee, I would have no place left to buy DVDs.
Same for e-tailers. Every one I've dealt with has had a rude somebody, or a bad policy, or something that put you off.
You just have to keep it in perspective, and do what's best for yourself. As with me and the local Circuit City: they are overall the worst B&M I have ever dealt with, bar none. But every once in a while I give them a fresh chance...mostly when they have an item I'm unable to find elsewhere, or the price is super-stupid-low.
This past Friday, I did so, had a problem, and found an incredibly rude manager...who still did what it took to make me happy before I left the store. And that counted more for me than the rudeness. For the full story, see last week's (8/6) Roundup, toward the end (at the end, actually).
It's all a matter of perspective!