Hello all. I just got done with an experience shopping by phone and to say the least, I did not walk away happy. I purchased a Sony SCD-CE 775 from onecall.com. I was very pleased with the price of the unit. $308 delivered to my doorstep. I was also very pleased with the time it took to get there. It only took 2 days with no special rush delivery. One other thin I was happy with was how good the packaging was. It was double boxed with foam bits in it. The Sony box was inside a bigger box. However the unit I got was defective. And I didn't even test it out before I took the back off of my entertainment center and hooked up 9 different cables to it! Well I press the power button and guess what, nothing happened. No power to the unit at all. I tried plugging it into a variety of different outlets with no luck. The unit never powered up, I even tried it the next morning again just to be sure. Anyway, I called up onecall and talked to one of the main guy's and he said no problem just send it back. I asked how would they handle the shipping on it. He told me sorry but we are not going to pay for the shipping on your defective unit. I was stunned, I told him that I have never heard of anything like that. Where is the customer service? On top of that if I wanted the unit replaced in a timely fashion, I actually had to buy another one and put it on my credit card. Or I would have to wait until they got my defective unit,tested it out. Then the guy told me that they are a hot item and that they could be out of stock by that time that it could be weeks until I got the replacement unit. I was beyond upset at that time and told them to forget the whole thing, just credit my card back. And keep your merchandise. But after I thought about it for awhile, I did not want to have to go down to my local guy and have him order me one. I would have had to pay more money and tax. I went ahead and bought another one form onecall and at least they did not charge me again for shipping on the new unit. It has been 2 weeks though and I am still waiting for my credit card to br debited back for the first unit. Terrible, terrible customer service in my opinion. They should have shipped another one out right away, maybe taken my credit card # for security purposes, but not have ran it unless they never got the defective unit back. And they most definately should have paid for the shipping on the defective unit. In all the player cost me $322. I could have went down to my local Circuit City and paid $329 without all this hassle. Not only did I have to pay for the shipping, I had to take time to disconnect the unit,box it back up, tape it up, take time out of my busy day to stand in line at the post office and mail it back. Heck, just for the inconvenience alone they should have thrown in some free cables. So I for one will most likely NEVER purchase major equipment like that over the phone or online again without the guarantee of cost free shipping on defective gear. If you plan on buying on line or by phone stay away from onecall.com,unless you want crappy customer service. Just looking out for the interest of my fellow Home Theater forum friends.