Keep going Jeff. I have no complaints with the machine itself, it's with Samsung and their customer support, it's the worst I've experienced next to Amazons. I won't support a company with such poor customer service. They should have these FW updates before the discs hit the store shelves, no excuse not to. I shouldn't have to wait weeks or longer after a movie is out to be able to play it. This is the first Samsung product I've ever bought, it's most likely the last.