I've found B&N has always been far more unpredictable than BBY in following what I read as policy. Of courseMalcolm R said:Sounds like B&N is moving closer to Best Buy in that from store to store you never know how they'll interpret company policies regarding sales and/or coupons. I went through several of those fiascos at BB, so I've mostly stopped shopping there. Amazon gets most of my business now.
I actually have pretty easy BBY and B&N overall compared to stories I read from other companies.
I've never know a BBY that refused to accept their own coupons like apparently some B&N stores do --
even if a simple 15% off coupon scans on a half price Criterion there are many stores that just won't allow it at all.