Band Of Brothers at BB

Discussion in 'Archived Threads 2001-2004' started by Dave Scarpa, Aug 25, 2002.

  1. Dave Scarpa

    Dave Scarpa Producer

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    At the BestBuy.com site they'll give you a $25 digital Coupon if you Preorder Band of Brothers for $89.00. That's the best deal I've seen efectively making it a $65 retail.
    I placed an order right away... especially with the free shipping still on.
     
  2. Patrick_S

    Patrick_S Producer

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    I saw this last night and also placed an order.

    I just felt with the $25 digital coupon it was worth it to preorder instead of waiting to see if a B&M would have a better price.
     
  3. Don_Houle

    Don_Houle Stunt Coordinator

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    I just went to www.bestbuy.com to pre-order. I don't see anything about a $25 coupon. Is this an advertised special? Was it for a limited time?
    thanks,
     
  4. Patrick_S

    Patrick_S Producer

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  5. Phil Tomaskovic

    Phil Tomaskovic Supporting Actor

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    Just note, you only have 2 weeks to redeem the coupon.
     
  6. todbnla

    todbnla Screenwriter

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    a) do they charge you at shipment or right away?
    b) the coupon is only good online, correct?
    c) any tax savings this way? I think not...
     
  7. Don_Houle

    Don_Houle Stunt Coordinator

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  8. Tommy G

    Tommy G Screenwriter

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    I didn't know you could use the $25 digital coupon on the BoB order. I thought you had to use it on a future order within 2 weeks. How does this work?
     
  9. Todd Phillips

    Todd Phillips Second Unit

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  10. Dave Scarpa

    Dave Scarpa Producer

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    I Found out the Same thing yesterday. Now I think they only hold the funds that day, Do they hold it for months? I Would'nt think so.
     
  11. Don_Houle

    Don_Houle Stunt Coordinator

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    Todd,

    Thanks. That's really good to know. I do web development work as well - no e-commerce sites yet, but I'm sure this issue with debit cards will come up in the future.

    I think that Best Buy (and other online retailers) should be aware of this and update their policies accordingly.

    Dave, I cancelled my order so I can't tell you how long the hold would have been. I can tell you that the order was cancelled last evening and the my available balance is still down by $95.

    I'm calling BB to complain in a few minutes.
     
  12. Todd Phillips

    Todd Phillips Second Unit

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  13. Don_Houle

    Don_Houle Stunt Coordinator

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    Well, I called the BB corporate customer service number.

    First off, they wanted to pawn me off on the BestBuy.com folks because they only handle policies for BB stores, not the "online version"! This makes me nuts! If a brick and mortar store has an online presence, they should have ONE customer service center to handle the whole deal. Present a united front! Jeez!

    Anyway, I demanded that if I needed to speak with a BB.com rep, they could conference one in. They did so and they explained the situation and why I saw the transaction on my debit card - which was exactly as Todd said. They said that they would request to have the hold removed immediately although it would drop within a few days anyway.

    I got the usual "We're sorry for your inconvenience...." line, but they were unwilling to do anything about the overdraft fee that I incurred (which I later had the bank remove anyway!) - they did not even offer a gift card or anything! Oh well, live and learn, I guess.
     
  14. Michael*K

    Michael*K Screenwriter

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    I won't hijack this thread by going into a tirade about Best Buy, but needless to say, I think their customer service sucks. [​IMG]
     
  15. MikeAlletto

    MikeAlletto Cinematographer

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    Don I don't mean to sound mean, but how is what happened to you Best Buy's fault? All they did was try and authorize your card, how the bank handles it is up to them. Best Buy has no say in what your bank is going to do with that authorization command.

    I've never had any problems with best buy, returning stuff or buying stuff.

    I cancelled by dvdempire preorder and got it from best buy instead. It was 2 bucks more expensive, but best buy has free shipping also.
     
  16. Don_Houle

    Don_Houle Stunt Coordinator

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    I never said that this was Best Buy's FAULT. I understand now that they're doing whatever they need to do to ensure that they get paid for merchandise that has been ordered.

    Oh wait, you're referring to covering the overdraft charge? I understand where they're coming from with that as well. If I were running a business, I probably wouldn't refund them either. I thought it was worth a try - especially since a lot of retailers will give incentives (gift card, etc) to dissatisfied customers just to keep them coming back.

    I did state that if they're aware of this issue with debit/check cards (they seemed to be aware of the problem both times I called them), that they should make it known in the description of their pre-order policies - especially since other major retailers (Amazon) do not perform this pre-authorization.

    I've never had any problems with Best Buy in the past, either. I certainly don't mean to bash the company! I just think they should accurately post their policies and what those policies mean for their customers.

    Will I order from BB.com again? Probably. I'll probably place my order for the BoB set closer to the release date.

    I'll definitely buy from their stores again - usually can't beat their prices on new DVDs!
     
  17. Joe Reed

    Joe Reed Stunt Coordinator

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    Don, that was my same problem, I wanted to order the BoB set also with my debit card, (already maxed out the credit card) but then my mom, who is the Vice President of a bank here in NY, told that they ould hold the funds for a day or so, and I was going dvd shopping that night, so what I am doing is making sure I have an extra $100 in my bank acount on November 1st and then preodering the set.
     
  18. Adrian_S

    Adrian_S Second Unit

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    Hey all, you can pre-order Band of Brother's is for $68.72 at playcentric.com. Which I think is a great deal. Be aware that they do charge your CC when you place the order. Here is the link:
    http://www.playcentric.com/DVD/produ...TTD8DSCA8E97K6
    I have order most of my Box Sets (STNG, Nightmare Box Set, Buffy, X-Files, etc..) from this e-tailer and I think they have good prices. Though they do tend to go up in afew weeks. You should at least check it out before buying at Best Buy. Don't get me wrong, but Best Buy and Bestbuy.com seem to go high on their Box Sets...
    Just my two cents...
    BTW, I have the same problem with Bestbuy.Com where they charged my credit card and for Sleepaway Camp, LOTR Ext, and another movie. They put a hold on the funds, but since I did not have enough to cover it, they canceled part of my order and I lost my digital coupons, even though some of the movies I ordered were not gonna ship until December. I called them and emailed them, I talked to Sup's, Etc and they would not reinstate my order. I even offered them another CC, they said NO.
    Just my 2cents.
    Adrian
     
  19. Andrea W

    Andrea W Supporting Actor

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    Edited: ignore this post, I had BoB confused with Stargate SG1 Season 2...

    Use playcentric coupon code NLFREESHIP to get free shipping and a buck off.
     
  20. ChrisMatson

    ChrisMatson Cinematographer

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    DELETED to reflect the above edited post.
     

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