*edit* For those just now reading this, the problem has been resolved (as you can see from reading further down), and has quite the happy ending. Instead of steering people away from purchasing anything from this company, I hope this topic encourages them to trust them and see that they are an honest company that has the occasional hiccup which they were able to compensate for. Good day. *edit* I know everyone loves this company and their speakers, and I'm sure this won't keep people from buying from them, but I just have to let people know of my discontent. I bought a set of 5.1 Rockets from them back in November and I have been very happy with the way they sound. But at the end of May (May 30th, to be exact), my sub quit working. It looked to be an amp problem, so I called up customer support and they gave me an RA# and told me to ship it back to them for repair. So far, so good. I wrote the RA# quite large on the side of the box and shipped it out. On April 18th, I still hadn't heard anything about the sub, even though they had received it on the 5th, so I emailed Greg Marberry (the representative I talked with) and asked how it was coming along. He sent back that they hadn't received it yet, so I sent him the tracking number and he said he would look into why it wasn't in the system. I waited until the 26th, and STILL hadn't heard anything back, so I contacted him again to see what the problem was. Two days later he finally responds back that they found the problem. apparently it was my fault for sending it in a plain box (I no longer had the original box it came packaged in) and not writing the RA# on the side of the box, even though I DID write it huge numbers. I let him know that I did write the numbers and he sends back that, yes the RA was on there, he was just taking receiving manager's word for it. This still doesn't explain why they didn't get my package when it first came. I have to applaud the receiving department's great work. On this last email (April 29th), Greg tells me the amp has been replaced and it's ready to be shipped. At this point, I'm a pretty aggitated but just glad to know I'm finally getting it back. Well May 10th rolls by and I still don't have it. So I contact him once again and ask if it's been shipped. Oh, well it turns out they were outta boxes and had to wait for more to be received in, but they got some in a couple of days before and my sub should be ready to be shipped out the next day and they'll send me a tracking number as soon as it leaves. Yay for me! .....It's now the 16th, and I received no tracking number. I can only assume they didn't ship it out. It's been a month and a half since this fiasco started. I was hoping to have my sub back by the time ROTK came out on DVD, but looks like they may not happen. I'm going to contact Greg yet again to see what happens, and what BS excuse he gives me. As I said at the beginning of my post, I know how much you all love this company and I doubt it will dissuade anyone from buying from them, but I have to let others know of this bad service. I will post back here when I hear anything more. Thanks for your time.