Back To Chicago Probably in Late May, Anybody Interested in an ISF? Story Inside

Discussion in 'Archived Threads 2001-2004' started by Gregg Loewen, May 3, 2002.

  1. Gregg Loewen

    Gregg Loewen Video Standards Instructor, THX Ltd.
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    I just got back from Chicago where I ended up calibrating 7 sets including one plasma.

    The story on why Im returning:

    1. One client had a Pioneer plasma that he wants me to do. (After I did his 73" Mits)

    2. I arrived at a home to do an Elite 720 TV, which is arguably the best RPTV made. The owner had recently purchased it along with $12000 worth of HT gear. The customer was not an educated HT consumer, just a guy wanting a "nice HT" setup with a minimal time commitment towards researching. He made the mistake of allowing the sales person to assist him (which isnt always a bad thing).

    In the $12000 of gear, there was a high end HT in a box, with a DVD player that didnt even have component outputs (nor progressive scan). He was sold 2 $60 digital cables but NO video cables. The DVD player was connected to the TV via a COMPOSITE cable (a VERY CHEAP composite cable). The speakers were not even hooked up correctly. The $12000 included a $740 install fee.

    Anyway, we didnt do the calibration that night. What we did do was eat pizza and drink some diet coke. We discussed that they were really looking for in a HT and then even did some web surfing to make some preminary gear reselections. About 4 hours later I was on my way. Over the next 3 days I made about 6-8 phone calls on the owner's behalf, which included a phone call to the regional install manager who asked "who the F am I to tell their customer...?). The next call was to the district manager who was extremely polite and ensured that the owner would be able to change out gear and be made satisfied.

    So the short story to the above, I have to go back to Chicago to do his calibration. Anybody else in the Chicago area need a calibration??

    On a side note, I got to meet up with Charles Dober (long time HTF member). He hung out for an afternoon, eat Mexican, and caught a flick.

    Gregg
     
  2. Michael TLV

    Michael TLV THX Video Instructor/Calibrator

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    Greetings
    How dare you tell their customer what they want and don't want!!
    You'll never get anymore work from them ... [​IMG]
    Sad thing is ... I see this all too often as well ... but usually on referrals and not on tours.
    You go Gregg!!
    Regards
     
  3. Mark Amayao

    Mark Amayao Stunt Coordinator

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    Oh My God who the hell sells 12000 in hometheater gear and charges 740 dollars for a half ass install ...

    no not to promote myself in anyway ( i wont state employer ) ... but if a potential client were to invest that much money in a home theater system and decide to do business with me .... even a system that were half that .... first they would have at least the right cabling/interconnects ... shoot thats a given...

    (after all thats what most retailers i would assume train their staff for.)

    but i appreciate customers who come back and do business with me ... and ill do a care call (no cutting into walls though )... easily . no prob because like others in this forum i have a passion for this stuff .... hook everything up and make sure theyre familiar with the equipment they spent a months salary on.

    and the nerve of a district manager to tell you that ... HOW FRUSTRATING!!!!

    SHOOT!! my philosphy for some that are on the sales floor

    is that "we sell an experience ... you shouldnt compromise that in any way ....."

    thanks that story is actually reall motivational.
     
  4. Joe Vidal

    Joe Vidal Extra

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    wow. I hope your client's dealer isn't any of the places I go to.
    On a calibration-related question.....I noticed my sister's Panasonic flat black 27" isn't aligned perfectly horizontal. The letterbox frame line is on a slight downward slant (maybe off 3-5 frame lines). It's not a nuisance when watching broadcast TV but it's really obvious to me watching a (1.85 or 2.35 OAR) DVD. Is there any simple fix to this that doesn't require a costly calibration? It's just a 27" TV so I don't think she wants to spend much. Maybe I can do it? [​IMG]
     
  5. Michael D. Bunting

    Michael D. Bunting Screenwriter

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    Go Gregg - GO!
     
  6. Gregg Loewen

    Gregg Loewen Video Standards Instructor, THX Ltd.
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    My plane ticket is booked. Looks like Ill also be doing an install when Im up there. I have room for 2 more calibrations.

    Joe, there should be a geometry adjustment. Do a search to find the correct service codes for entry into the service menu. It should be straight forward. Remember to write down the service menu numbers prior to making any adjustments.

    Regards

    Gregg
     
  7. JimColeman

    JimColeman Agent

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    Hi Gregg, I'm in Chicago area and interested in your calibration service. Could you point me to info regarding what is provided and at what cost?

    BTW, I have a modest HT setup centered with a XBR450.

    Thanks,

    Jim
     
  8. Gregg Loewen

    Gregg Loewen Video Standards Instructor, THX Ltd.
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    hi Jim!
    Go to www.greggloewen.com , the site has only been up for a few weeks so dont be too critical [​IMG]
    Regards
    Gregg
     
  9. Eric Porter

    Eric Porter Auditioning

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    Gregg,

    When are you going to be in town? If I haven't already missed you I might try to set something up.

    Eric
     
  10. Bob Segno

    Bob Segno Agent

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    Gregg, I think you should take a little well deserved vacation in Las Vegas. I'm sure we can get enough people together here to make your trip worthwile[​IMG]
     

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