I found out something recently that I thought I would share with my fellow BC residents. (Other residents of Canada may benefit too if they are willing to shop around a bit.) Do you know that you no longer have to tolerate the second rate customer service provided by the former monopoly-holder, Telus? Sprint Canada is now able to offer BASIC phone service as well as long distance. I recently had an occasion where I had to call Telus regarding my phone service. I was on hold for 40 minutes, after which I was told that the matter was settled. 10 minutes later, my phone was cut off. I had to go to my place of work to call them back, again waiting almost 40 minutes until I could speak to someone. They turned my phone back on, but didn't even apologize for the error. Having discovered a couple of days earlier that Sprint now offered BASIC service, I called them up. I was not put on hold at all and was able to speak to a real live person right away. We went through my phone needs and Sprint was able to offer me service for a little less than what Telus was charging. They were friendly and courteous throughout the call. Needless to say, I signed up with them. They had an offer going when I signed up, which may still be in effect, I'm not sure. Basically if you sign up with them and keep your account in good standing for 4 months, they will send you a rebate cheque for $100. I should mention I am not affiliated with Sprint in any way. I'm just a consumer who is fed up with crappy customer service. I encourage everyone to shop around. If there are alternatives for BASIC phone service here, there very likely will be in other provinces as well. I'm sure this is probably old news to many of you, but since I was not aware of it, I can only assume there may be others out there who aren't either.