Artisan/Hallmark steps up!

Discussion in 'Archived Threads 2001-2004' started by Charles J P, Oct 26, 2002.

  1. Charles J P

    Charles J P Cinematographer

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    CJ Paul
    I received a copy of Dinotopia, which was obviously a first run based on the problem (a 10 second audio drop-out confirmed due to mastering, not DVD player issues) I had which were the same as others - who purchased the DVD at release time - had on this forum. I am VERY impressed with Artisan's costomer service. It was not only prompt, but they went above and beyond to make up for my trouble. See below: (read from the bottom, original email, back to top)
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    Dear CJ,
    Thank you for contacting Hallmark Entertainment. We apologize for the inconvenience you experienced. Please return the entire DVD to Artisan Entertainment (2700 Colorado, Santa Monica, CA 90404, attn: Nikkie Randle), and we will send a replacement with a gift.
    Thank you,
    Customer Support
    Hallmark Entertainment
    [email protected]
    www.hallmarkent.com
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    Sent: Thursday, October 24, 2002 10:47 AM
    To: Info Web Admin
    Subject: Dinotopia audio problem.
    Hello, I have recently received a copy of Dinotopia as a gift. I enjoyed the mini-series and wanted thank you for putting such a great program and great DVD. However, on the second disk of the show, near the end, there is a 8-12 second audio dropout on my DVD. I am a member of several online DVD/movie forums, and after asking around I discovered that this was a common problem with the first run of movies. I do not know where the person that purchased it for me bought it, but it was unopened, so it must have been on the shelf for some time. I was wondering if there is anything you can do to help me.
    Thank you,
    CJ Paul
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  2. Jeff Adkins

    Jeff Adkins Screenwriter

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    Now, I wish they would step up and release the remaining Hal Roach Little Rascals DVDs that they own. They released one volume in the US. I got the other 5 from Canada but I still would like to see the last 6 volumes come out!
    Jeff
     
  3. Jesse Skeen

    Jesse Skeen Producer

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    Gee, why can't DISNEY'S customer service be as good as that? They pay people to answer an 800 number but basically tell you tough luck!!
     
  4. Charles J P

    Charles J P Cinematographer

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