I read an interesting, and discouraging, review of a Dell XPS 400. The conclusion is that the hardware and build quality is good, but the software setup is terrible, to the point of preventing mainstream games from working properly, even installing! They also comment on the lack of hardware manuals, no Windows CD nor driver recovery disc. Is this normal for retail computers in general? Throughout grad school, I found Dell to be a quality computer maker. My (antediluvian) P3 450 came with manuals for the monitor, video card, etc. It had a proper Win 98 install disc, CDs for all software, and a recovery driver disc. The hardware layout was decent, and easily upgraded. As you might guess, I need a new computer, and now wonder if buying retail is no longer a good choice. What's your experience?