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Apple TV App Debuts on Roku

Discussion in 'Streaming and Digital Media' started by Todd Erwin, Oct 16, 2019.

  1. Todd Erwin

    Todd Erwin Producer
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  2. TonyD

    TonyD Who do we think I am?
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    Yeah still a few bugs to get worked out.

    Takes a bit long to load and I noticed there were no extras too.

    I have a Roku tv so apparently the issues are the same as on A Roku device.
     
  3. Scott Merryfield

    Scott Merryfield Executive Producer

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    As I mentioned in the other thread, right now I am not seeing all of my purchased content when I look at my library through the app. I own 7 or 8 TV series, for example, but only two of them show up under the TV Shows section of the library. The missing shows do show up under "Watch Next", but when selecting that I do not get the next episode, but instead something I watched quite awhile ago.

    I have not checked the movie section of my library yet to see what's missing.

    This will be great once they get the bugs worked out, as we only own a single Apple TV 4K, but have Roku devices attached to all five of the displays in our home.
     
  4. Todd Erwin

    Todd Erwin Producer
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    Hmm, all of my content is there (close to 500 titles). Have you tried logging out and logging back in?
     
  5. Robert Crawford

    Robert Crawford Moderator
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    Yeah, only a couple of my TV shows has showed up. As to my movies, I suspect some of those are missing too.

    Another thing I noticed is my 4K/HDR movies don't have a separate category in which I can view all of my 4K/HDR movies like it is on my AppleTV unit.
     
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  6. Message #6 of 16 Oct 16, 2019
    Last edited: Oct 16, 2019
    Todd Erwin

    Todd Erwin Producer
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    And even more frustrating, I cannot find anyway to contact anyone at Apple regarding many of these issues. The Communities forum section is a joke, and eventually removed my post asking about these bugs.
     
  7. Scott Merryfield

    Scott Merryfield Executive Producer

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    Just tried that -- didn't change anything. I also found another bug -- the Roku remote app keyboard on my Android smartphone doesn't work within the Apple TV app. All the other buttons work, but I couldn't use the keyboard to log back in. Had to select all the letters / numbers for my userid and password on screen, which is slow and a pain in the butt. The keyboard works within other apps, though.
     
  8. Todd Erwin

    Todd Erwin Producer
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    I'm thinking this is a "live beta" and we just have not been told that officially.......
     
  9. TonyD

    TonyD Who do we think I am?
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    My app keyboard worked in my iPhone.
    When I get home later I’ll have to see if all the movies are there.
     
  10. Todd Erwin

    Todd Erwin Producer
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    After 30 minutes of waiting on hold, being transferred to the wrong department (iPad Support?), then having the agent not knowing where to transfer me to, and another 20 minutes until I got to the correct department, apparently Dolby Atmos and access to Special Features are something that will be coming "down the road" in a later update. I've updated the article.
     
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  11. Scott Merryfield

    Scott Merryfield Executive Producer

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    That's probably all that Apple tested it with. I doubt any of their testers have Android phones. :laugh:
     
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  12. Panavision70

    Panavision70 Stunt Coordinator

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    I subscribed to HBO, Showtime & CBS All Access through the Apple TV app on my Roku. Whenever I try to watch a show on one those three services the Apple TV wants to charge me $2.99 per episode. I won't describe my level of anger over this.
     
  13. Message #13 of 16 Nov 7, 2019
    Last edited: Nov 7, 2019
    Cranston37

    Cranston37 Screenwriter

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    Those 3 services don't even offer purchases - are you sure you're trying to access content within the services and not something else like the iTunes store?
     
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  14. Scott Merryfield

    Scott Merryfield Executive Producer

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    I get weird behavior like this with Game of Thrones on my actual Apple TV 4K - - I have not tried it on the Roku. I own Seasons 1 - 7 via a "complete series" digital code before the final season was out. When I try to watch via the "Watch Next" screen, Apple wants to charge me for each episode. When I access via the menu option "library" it works fine. Due to a current bug with the Apple app on Roku, GoT doesn't show up in my library on Roku.
     
  15. Panavision70

    Panavision70 Stunt Coordinator

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    I tried every place there was to click. I assume they haven't worked out the bugs. Since subscribing to the three services through Apple TV begins with 7 days free to try it out, I will cancel on the 5th day.
     
  16. Scott Merryfield

    Scott Merryfield Executive Producer

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    You can cancel now, and the subscription will continue until your 7 day trial period ends. No need to wait if you intend to cancel.
     

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