They're the only online retailer I've ever dealt with, but since the merging of both companies (DVDPlanet and DigitalEyes), I've been consistently having trouble with orders and account realted info and it's very frustrating! Apparently, when you place an order and pay via Paypal, the order doesn not get processed or even sent to DigitalEyes! Although they accept Paypal as a measn of payment, they have no way of acknowledging receipt of payment as Paypal does not alert them of purchases. So whenever you put an order through and send money this way, the order never gets sent and the money just sits in their account. Well I placed an order for 4 movies last Monday and I still have not recieved a single email notification or acknowledgement of this! I'm getting really aggravated. I called Tuesday and although I'd experienced this once before... I was told to call back Wednesday because it sometimes can take up to 48 hours to process. I knew this wasn;t the case, but said fine and hung up. I called back Wed. and said that I'd still not recieved an email receipt apart from Paypal's and no indication that the order had processed, nor had my account info been updated. They apaologized and promised to do so. In fact, I was given confirmation while on the phone that they had gone and processed my order. This was after having to read back my Paypal transaction ID number to notify them of the purchase and alert them to my order altogether! Anyways, I was promised it would ship out and Id be recieving an email notification shortly. The next day... still nothing! I called back, extremely frustrated and asked to speak with a manager that moment a voice answerted on the other end. I explained that this was now my fourth time calling and relayed the situation. They had no way of verifying anything in their system. But I was told they had a stack of orders like mine, that had been set aside to be processed and shipped. I had the service rep on the phone flip through them for me to confirm. Indeed, he said mine was in there and would be shipped out shortly. I asked why I had not recieved any emails or why my account information hadn;t been updated and was simply told that no emails are sent and my account won't be updated when paying through Paypal. But the order is processing. So let me get this straight... I paid for something over a week ago, and I'm not even going to get a receipt for the thing?!? What kind of business practice is that?? Well at least I was confident (sort of) that my order was being sent. But what about a simple email to acknowledge shipment at least??? I've not even recieved this yet, and Monday will be the two week mark already! Also, despite my somewhat better judgement based on these events (and the fact that this has yet to be suitably resolved as far as Im concerned), I went ahead to place another purchase this evening, again through Paypal. I was planning to order the new Patton S.E. but stopped myself when I realized after adding it to my shopping vart and going through check out -- that my frequent buyer points were never upgraded due to my account not being updated... because apparently this doesn;t happen when paying through Paypal! So now I have to call back AGAIN on Monday morning to inquire about this... and the status of my order placed an entire TWO WEEKS AGO! I feel really bad writing anything negative about this retailer on these forums as they;ve been nothing but reliable, gracious and accomodating to me in the past and I've placed many exclusive o9rders with them int he past couple of years. I think they're probably the best around as far as online DVD sales is concerned and they're shipments are always speedy and safely packaged. But this is just ridiculous! I hope it's not an indication of the type of service that we can expect with this new company merger deal! I'm really aggravated by all of this... at the very least, send me a damn email to update me on the status of my order and let me know it's being dealt with. I can't say that I put much faith in some voice over the telephone who initially wasn't even aware that I'd placed the order before alerting him and reading back the Paypal ID number! Has anyone else experienced troubles like this recently?