Like so many people, I managed to get a few defective DVD's (Casino, Alfred Hitchcock Presents, Columbo - Season 3) from Universal. I contacted them via their website and, per their instructions, sent them the defective discs. That was back in mid-October. To date, mid-December, I still haven't gotten replacements. I sent a note of inquiry via the internet a couple of days ago but haven't gotten a reply. Just wondering if anyone else is experiencing this same problem? Am I expecting Universal to do this too quickly? Maybe the company suffered a deluge of discs and is backlogged. Anyone know anything about this?