Anyone else ever been shafted by ecost.com?

Matthew Will

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This isn't a huge shaft just an extremely annoying one since I am still in college and currently have $11.12 in my bank account.

I bought a refurbished Onkyo 601 receiver for 250 from ecost.com. I got it and it looked great but had no sound. No sound came out of the speakers whatsoever. I returned it because it was defecting. The 30 bucks it cost to ship it back to them is why my bank account is at 11.12 right now. So I put in the order for the exchange to have another 601 sent to my house but I can't get it sent back till they refund the money from the original purchase. Then I would call to have the held order sent out.

So I return the first item as defective. They get it back and they too find that the receiver sends nothing to the speakers. HOORAY! Now I can have it exchanged and get the next 601. WRONG! They're telling me that I forgot to put the FM antennea into the box and because of this they're charging a restocking fee for an incomplete order. How much is that restocking fee for? $37. How much is a factory FM Antennea? $5 tops. This is besides the fact that I am 127% positive that I put the antenna back in the plastic bag with the remote and manual.

I know its only $37 bucks to you guys but this means even when they refund my account I can't order the next 601 till I get some more money. Which means its just going to be that much longer waiting for the surround sound. I was supposed to be watching Lord of the Rings: Return of the King on my surround sound by now. I hate this. Anyone else been shafted by ecost.com? Matt
 

Sami Kallio

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I doubt that they care but tell them to cancel your order and say you'll be shopping somewhere else now and the future if you can't reach an agreement. I know I would and forget about ecost.
 

DanaA

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I've only purchased one thing from ecost and it turned out fine, but yours is not the only tale of dissatisfaction I've heard. I don't think I'll press my luck again. Sorry to hear about your problems with them, especially given your financial situation.
 

Ed McCaffrey

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I ordered a memory card from them before. They sent one with a lesser capacity.

I called and arranged for an exchange. A FedEX guy came to my door with a prepaid envelope within 20 minutes. They told me they would pay for all shipping costs; but instead later charged me for shipping by refunding my order minus shipping instead of sending a new one like we agreed on.

If I were you I would call your credit card company and issue a chargeback and you will have all your money back.
 

CurtM

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I just returned a refurbed DVD player. I will keep you posted on my adventure.

Curt
 

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