Anchor Bay Service?

Discussion in 'Archived Threads 2001-2004' started by Michael Napier, Nov 19, 2001.

  1. Michael Napier

    Michael Napier Stunt Coordinator

    Joined:
    Jul 12, 2000
    Messages:
    152
    Likes Received:
    0
    I recently got a Heathers DVD that would not play at all in my player. After exchanging it a the store once I decided to send it back to Anchor Bay. I thought I had read somewhere that there was a problem with this title.

    Anyway I filled out the online form and mailed the disk back about 2 weeks ago. I never heard back from them so I called today. They said they haven't received it yet and I should check back in about 2 weeks.

    Four weeks seems a little long to exchange a disk. I was wondering if anyone has any experience with them. Is this gonna take forever?

    Thanks.

    -Mike
     
  2. Jeff Ulmer

    Jeff Ulmer Producer

    Joined:
    Aug 23, 1998
    Messages:
    5,584
    Likes Received:
    0
    Perhaps not forever, but the disc I exchanged through them (Django double box) a long time ago did take some time. I suspect they have a fair number of replacements to deal with so I would be patient.
     
  3. Larry Bevil

    Larry Bevil Second Unit

    Joined:
    Jun 18, 1999
    Messages:
    284
    Likes Received:
    0
    I also had a problem with Anchor Bay about a year ago. I sent a defective title to them and they said they never received it. I finally convinced them that I did in fact send it in to them and they finally sent me a replacement. This took about five or six months. My ground rule, in the future, is if I send a defective dvd to Anchor Bay, I will send it Receipt Requested or Registered Mail.
     

Share This Page