1. Sign-up to become a member, and most of the ads you see will disappear. It only takes 30 seconds to sign up, so join the discussion today!
    Dismiss Notice

Amazon release-date delivery?

Discussion in 'Blu-ray and UHD' started by Sam Favate, Jan 14, 2019.

Tags:
  1. Sam Favate

    Sam Favate Lead Actor

    Joined:
    Feb 3, 2004
    Messages:
    8,717
    Likes Received:
    3,893
    Trophy Points:
    9,110
    Real Name:
    Sam Favate
    Does Amazon not provide release-date delivery anymore? I just ordered First Man, which is being released 1/22, and it shows delivery of 1/30. I have Prime, chose "free 2-day shipping" at check out, etc.

    Is this yet another inconvenience to get us to stop buying physical media? I've grown to absolutely dread buying from Amazon. Why do I need Prime for this kind of service?
     
  2. JQuintana

    JQuintana Banned
    BANNED

    Joined:
    Aug 30, 2018
    Messages:
    1,194
    Likes Received:
    548
    Trophy Points:
    1,610
    Real Name:
    Me
    Unless you are in a rush or dead set that you have to be watching it day and date of release, I wouldn't really worry about it. Shipping is "free" so I'd just let it roll. I've never been one that must have something on release day though.

    Also, did Amazon promise in writing that they would always have discs on your doorstep the day they are released?
     
  3. Robert Crawford

    Robert Crawford Moderator
    Moderator

    Joined:
    Dec 9, 1998
    Messages:
    42,767
    Likes Received:
    18,625
    Trophy Points:
    9,110
    Location:
    Michigan
    Real Name:
    Robert
    That's weird as I ordered the 4K/UHD disc earlier this month and it's showing a delivery date of January 22nd for me.
     
  4. dpippel

    dpippel HTF Premium Member
    Supporter

    Joined:
    Feb 24, 2000
    Messages:
    8,091
    Likes Received:
    4,816
    Trophy Points:
    9,110
    Location:
    Yoyodyne Propulsion Systems
    Real Name:
    Doug
    With all of the disc production delays affecting new releases lately, it could very well be a supply issue.
     
    Josh Steinberg and Will Krupp like this.
  5. Will Krupp

    Will Krupp Cinematographer

    Joined:
    Oct 2, 2003
    Messages:
    2,455
    Likes Received:
    3,255
    Trophy Points:
    1,610
    Location:
    PA
    Real Name:
    Will
    That shouldn't stop up from demonizing Amazon at every chance we get.
     
    Mark-P, B-ROLL and dpippel like this.
  6. Sam Favate

    Sam Favate Lead Actor

    Joined:
    Feb 3, 2004
    Messages:
    8,717
    Likes Received:
    3,893
    Trophy Points:
    9,110
    Real Name:
    Sam Favate
    It's not that I want to see that day, it's that I'm paying for a service (two-day shipping) that I'm not getting. On the page for the item, it says "Want to receive this the day it comes out?
    Select FREE Two-Day Shipping at checkout."

    I first started using Amazon (and Prime) to get release-date delivery. If that policy is changing, I want to know so I can save the money I spend on Prime.

    And, it's not free shipping. We're paying for it.
     
    Josh Steinberg likes this.
  7. Robert Crawford

    Robert Crawford Moderator
    Moderator

    Joined:
    Dec 9, 1998
    Messages:
    42,767
    Likes Received:
    18,625
    Trophy Points:
    9,110
    Location:
    Michigan
    Real Name:
    Robert
    That's a possibility as they might have a certain allotment that is now exhausted which explains why my delivery date is January 22nd since I ordered mine earlier this month.
     
    dpippel likes this.
  8. Sam Favate

    Sam Favate Lead Actor

    Joined:
    Feb 3, 2004
    Messages:
    8,717
    Likes Received:
    3,893
    Trophy Points:
    9,110
    Real Name:
    Sam Favate
    Is this because there are fewer places producing them? If so, that seems like a problem that's going to continue as long as there are discs.
     
  9. Robert Crawford

    Robert Crawford Moderator
    Moderator

    Joined:
    Dec 9, 1998
    Messages:
    42,767
    Likes Received:
    18,625
    Trophy Points:
    9,110
    Location:
    Michigan
    Real Name:
    Robert
    Let's remembered that Amazon might be saying January 30th for you, but will update an earlier delivery date before January 22nd.
     
  10. Robert Crawford

    Robert Crawford Moderator
    Moderator

    Joined:
    Dec 9, 1998
    Messages:
    42,767
    Likes Received:
    18,625
    Trophy Points:
    9,110
    Location:
    Michigan
    Real Name:
    Robert
    I guess you haven't been keeping up the "plant replication capacity" discussion we've been having in other threads for the last several months. Many discs were delayed from September/October to now due to a plant capacity issue. Yes, it's a big problem as the number of replication plants is down to one plant if I remembered correctly. Disc demand has been lower so the industry has adjusted to that demand.
     
    Josh Steinberg likes this.
  11. Mike Frezon

    Mike Frezon Moderator
    Moderator

    Joined:
    Oct 9, 2001
    Messages:
    50,657
    Likes Received:
    13,797
    Trophy Points:
    9,110
    Location:
    Rensselaer, NY
    Robert:

    I've had a question about that. Is it one US plant? Or is the one plant the one in Mexico that many discs come from?
     
  12. Robert Crawford

    Robert Crawford Moderator
    Moderator

    Joined:
    Dec 9, 1998
    Messages:
    42,767
    Likes Received:
    18,625
    Trophy Points:
    9,110
    Location:
    Michigan
    Real Name:
    Robert
    Mike,

    It's the one in Mexico. The closed the one in Terre Haute, Indiana.
     
  13. Robert Crawford

    Robert Crawford Moderator
    Moderator

    Joined:
    Dec 9, 1998
    Messages:
    42,767
    Likes Received:
    18,625
    Trophy Points:
    9,110
    Location:
    Michigan
    Real Name:
    Robert
    By that way, that Indiana plant stopped making video discs a good while ago. In the past year, they closed down their CD production at that plant.
     
  14. Jake Lipson

    Jake Lipson Lead Actor

    Joined:
    Dec 21, 2002
    Messages:
    7,739
    Likes Received:
    4,350
    Trophy Points:
    9,110
    Real Name:
    Jake Lipson
    Last month, I had a similar issue with one of my pre-orders, so I cancelled it and re-ordered it in an attempt to make the delivery date match the release date. That backfired as the delivery date on the second order was later than the one I'd had originally. So I did a chat and got a very accommodating rep. He said this was caused by a large amount of orders for that particular item, but he then upgraded the shipping speed to one-day shipping at no charge so that my order would still arrive on the release date.

    Obviously, YMMV depending on what rep you get. But I would suggest you try this. Be nice, be complimentary, and say you're not sure why this situation should be different than the release date delivery you're accustomed to, and you might get a result that you like. Good luck.
     
    Sam Favate likes this.
  15. Brian Kidd

    Brian Kidd Cinematographer
    Supporter

    Joined:
    Nov 14, 2000
    Messages:
    2,479
    Likes Received:
    1,130
    Trophy Points:
    1,610
    When I worked there a few years back, the policy was that they didn't guarantee release date delivery except for items where they clearly specified that it was available. With that said, a preorder still got delivered on the release date 99% of the time. They still do a pretty good job meeting that expectation, but it hasn't been guaranteed for some time.

    Delivery time honestly depends on inventory and how far away from the delivery address that the item is located. Products that are more in demand are spread out to more fulfillment centers and have higher availability. The more "niche" the item is, the larger the chance that it may not be at a fulfillment center that is close to the delivery address and may take a day or two longer to deliver. They aren't allowed to break street dates for things like movies, music, and video games, so they have a complex algorithm they've developed to decide from where an item is shipped, which shipping method to use, at the lowest cost and still get the item where it needs to go in a timely manner. It isn't foolproof, but it has a pretty high success rate.

    If you read the fine print, Prime only gives two-day delivery from the time when an item is actually shipped. Some items aren't available to ship out the same day you order it. It can be difficult (by design) to find the details on their help pages. Heck, they don't even guarantee two-day delivery any longer unless you've paid full price for it. It used to be that you'd get a free additional month of Prime if a package wasn't delivered two days after it shipped. Not any more.
     
    Jake Lipson and Will Krupp like this.
  16. Reggie W

    Reggie W Producer

    Joined:
    May 31, 2004
    Messages:
    5,592
    Likes Received:
    3,131
    Trophy Points:
    9,110
    Location:
    Agua Verde
    Real Name:
    Pike Bishop
    Well, I can only tell you this...

    All my recent orders of in stock items using Prime and free shipping have defaulted to a 6 day delivery estimate. I asked this question as well but have had no answer.
     
  17. dpippel

    dpippel HTF Premium Member
    Supporter

    Joined:
    Feb 24, 2000
    Messages:
    8,091
    Likes Received:
    4,816
    Trophy Points:
    9,110
    Location:
    Yoyodyne Propulsion Systems
    Real Name:
    Doug
    Here's Amazon's ordering info for the First Man Blu-ray. For me, it clearly states that I can get it on release day by selecting FREE Two Day Shipping at checkout:

    upload_2019-1-15_15-0-45.

    And if I step through the ordering process I'm informed that I'll get it on release day, January 22, 2019:

    upload_2019-1-15_15-2-11.
     
  18. JQuintana

    JQuintana Banned
    BANNED

    Joined:
    Aug 30, 2018
    Messages:
    1,194
    Likes Received:
    548
    Trophy Points:
    1,610
    Real Name:
    Me
    Key word there is "estimated"
     
  19. dpippel

    dpippel HTF Premium Member
    Supporter

    Joined:
    Feb 24, 2000
    Messages:
    8,091
    Likes Received:
    4,816
    Trophy Points:
    9,110
    Location:
    Yoyodyne Propulsion Systems
    Real Name:
    Doug
    Yep, yet they are clearly marketing it differently.
     
  20. Message #20 of 46 Jan 15, 2019
    Last edited: Jan 15, 2019
    Jeff Brooks

    Jeff Brooks Second Unit

    Joined:
    Mar 9, 2000
    Messages:
    324
    Likes Received:
    40
    Trophy Points:
    110
    Location:
    Sugar Hill GA USA
    Real Name:
    Jeff Brooks
    I've had Cliffhanger 4k on order for months, and it showed I would receive it on release day, (today), and it is not happening. I fussed at them, and they gave me a $5 courtesy credit. It now looks like it will be here tomorrow. It's not a big deal, except that they promise release day delivery, and I take them at their word. This is not the first time, though, for me, either. I am starting to think they are actually having a hard time getting product.
    Oh, and I just realized the other times this happened, they extended my Prime. That has now happened at least six times, now, according to my read on my renewal date.
    So, I guess I cannot really complain.
     

Share This Page