I usually have good service from Amazon.com but I believe this time it is terrible. My order was sent out on March 31 with an expected date of April 26, 2010. I received an email on April 22, stating that orders in Europe may be a few days delayed due to the Volcano. Someone not in Germany, stated his order has slightly delayed (circa 2 days). I have send 2 messages to Amazon and received replies from ""Mohamad I." and "Yasser A" and both stated that I have to wait until June 8th before a replacement would be sent out.