My sister and I have been dvd addicts extraordinaire, and she purposefully was not watching some of her discs because she is about 2 years from retirement and wants to be able to enjoy them unwatched then. But something has happened to curtail both her enthusiasm for stacking her discs for later viewing and mine --defective discs or sets. She recently purchased The Return of Sherlock Holmes Collection from MPI media through DDD. She went ahead and watched it quickly, cause she was just "in the mood". I got a call from her tonight, asking me where the bonus features mentioned on the cover were, or how to access them (she knew I already had this collection.) Turns out, some of those discs did not have the bonus features on them (?--!!) After seeing a similar comment in the reviews section of amazon for this collection, we realized it was a problem not only her disc had, so she called the company. The bonus features appear on only the first disc, yet they wanted her to go to the trouble of sending that disc back (with no proof for her of her having sent it unless she went to the trouble of sending it registered mail). My sister is a severe asthmatic, and doesn't get out much, so for her, this is a problem. They acknowledged the blame, even to saying that "they thought they had recalled all those discs!" but they wouldn't just send another copy of that first disc. The fault was theirs, but they couldn't do what was easiest for the customer to make it right. How much could that disc have cost them? Now, basically the same thing happened with her PD James Dagleish collection--only this time they had 2 of one of the discs and none of the second disc. This was Koch ( I think). Anyway, they said that they had checked and had accidentally sent this out to many of their distributers (DDDVD being one, where we buy from.) Koch made good and just sent her the missing disc. But my point is, this is twice in just a couple of months there has been a problem. Buying them and shelving them unwatched is losing its appeal for us.