A Shining Example of Buy.com Customer Service

Discussion in 'Archived Threads 2001-2004' started by Dave F, May 28, 2001.

  1. Dave F

    Dave F Cinematographer

    Joined:
    May 15, 1999
    Messages:
    2,885
    Likes Received:
    2
    Trophy Points:
    0
    On Thursday, I received this email (a return receipt):
    quote:Subject: Not read: FW: BUY.COM Customer Service inquiry Your message
    To: mailto:[email protected]
    -Dave
    ------------------
    DVD List
     
  2. AdrianJ

    AdrianJ Supporting Actor

    Joined:
    Apr 1, 2001
    Messages:
    532
    Likes Received:
    0
    Trophy Points:
    0
    Hey, at least you got a response! It wasn't what you wanted, but what can you expect? I haven't bought anything from buy.com since I discovered Deep Discount DVD. I still have the Dogma SE on pre-order and I wonder if I will actually get it.
    --adrian
    ------------------
     
  3. Michael Reuben

    Michael Reuben Studio Mogul

    Joined:
    Feb 12, 1998
    Messages:
    21,763
    Likes Received:
    3
    Trophy Points:
    5,110
    You're not alone. The only thing that gives me any hope is that I'm still bombarded by email from buy with all sorts of offers. So at least they're still active, but who knows how long that will continue?
    M.
     
  4. David Rubenstein

    David Rubenstein Stunt Coordinator

    Joined:
    Jun 30, 1997
    Messages:
    81
    Likes Received:
    0
    Trophy Points:
    0
    I had some big problems with them when Reel.com went under and I actually emailed Greg Hawkins who was their CEO at the time (not anymore).
    He corrected the problem and gave me three free DVD's of my choice to compensate me.
    I never ordered from them again based primarily on the feedback I read here, but I did appreciate the free stuff!
    ------------------
    David Rubenstein
    My Theater: http://www.hometheaterforum.com/bbs/...ent/28664.html
     

Share This Page