just so people know they are starting a new system on late returns. previously you needed to return it by noon, but there is an approximate 2 hour leeway in the computer system. so if it was checked in the comp at 1 or 130 it still wasnt late. now the new check in times are as follows. first the drop boxes are emptied at 10 am and movies are checked into the system. next the drop boxes are checked at noon and the movies again are checked into the system. but the difference now is that they will not check the drop boxes again for the day until 5 pm. so anything put into a drop box between noon and 5 pm will not be checked into the system. another thing you may want to do is ask the clerk to check that the right movie is in the case. because they are no longer allowed to do that on their own. supposed to make the checkout process quicker.