"Oops, we found a bunch of missing stock!"
"They've all been sitting in a cardboard box...on Funk & Wagnall's porch...since Noon today. NO ONE knows the contents of those boxes..."
"Oops, we found a bunch of missing stock!"
I just received this from Arrow via FB.
Hi Alex, We didn't cancel anyone's order and we haven't drastically cut anyone's allocation of this item. We are sorry that you've missed out but as previously said, we shipped out Amazon's full allocation via our US distributor. This cancellation is an issue to question with the retailer although we do understand why you'd want to check with us as well. We understand that a lot of customers have missed out and have been left disappointed and we are therefore looking into what we can do to rectify things from our end and could well have a statement/update for you all over the next week or so. Thank you for your understanding. AV
I assume that it's because of the book (and, by extension, the box) that comes with it. That's why I think there will be a regular non-limited release that has the same disc but no book or box.An issue I would like to raise is why this was a limited edition in the first place. I know Arrow issues many films as limited editions but unless their licence for the film specifies a limit, why bother to issue in artificially limited quantities when it can hurt potential customers and limit potential profits for Arrow and its retailers?
so how long is this limited deal, 6000 copies, and a limited run of non special editions. maybe in the future, possibly another distributor in the US could pick this up at a later date, something with a C, or a K, or a T somewhere in their names. .... oh the endless possibilities.
My copy from Amazon UK was delivered today, 6 days sooner than the original estimate. It made it across the pond in fine shape.
BTW, I totally agree with Arrow that this whole debacle lies primarily in Amazon's lap. That's why I beat up Amazon for as large of a promo credit as I could get.
But I sent Arrow an email last week and they have yet to reply to it. Very poor customer service on their part too. I'm inclined to skip future Arrow releases.
Mark
I see people claiming in places on the internet that the orders dwarfed the stock by 10 to 20 to 1. Really? I am supposed to believe now that a classic black and white title like The Apartment comes out...not in a budget edition but one you will likely pay between $24.00 to $49.99 for (because not everybody got the Amazon deal on this) and there was a total frenzy to get this title and pay what most people seem to complain is "too much for a disc" or an "I'll wait for a sale." pricing when that has NEVER happened before. Add in that this is not the first release on blu-ray so some buyers would have to double dip for this...which many won't unless the double dip is cheap...and it seems ridiculous that this title could sell out prior to ever hitting the street.
I mean, my feeling remains this is great for classic film on blu-ray but when has this ever happened before? Are people serious that some 30,000-60,000 people tried to order this? This seems like a fairy tale.
To be fair, Arrow’s offices have been closed for the holidays, re-opening today. Emails have noted that.
BBY -- none reported shipped and I'm not even sure they had a preorder
But don't go shooting Arrow and demanding e-mail support in the middle of the Christmas holiday.
I think we Americans can occasionally forget how things work in Europe - even in the UK. The Europeans believe that people are actually entitled to vacations. And vacation means just that - vacation.
To be fair, Arrow’s offices have been closed for the holidays, re-opening today. Emails have noted that.
I ordered from Best Buy online and received a copy on Dec. 26. Also ordered one from B&N and received that one as well, on Dec. 29.