42H83 = Dead (1 Viewer)

[RickyB]

Well just as the title says, my Toshiba 42H83 is dead. I was watching TV when the picture suddenly went out.

The best part is that it is two weeks removed from the end of the 1 year Warranty.

Toshiba has said that they will pay for 100 percent of the parts and 50 percent of the labor involved.

I would understand if this TV had been used frequently but it hasn't been used all that much. Being barely out of the warranty just adds insult to injury.



I am very disapointed.

 

[Travis Hedger]

Why didn't you get an extended protection plan?

I got my 65 inch Mitsu Diamond with a 5 year plan. No way I would buy any TV over 36 inches without something past the standard warranty.

 

[RickyB]

You are right, it is my fault. How stupid I was to expect a TV to outlast its manufacturers warranty by more than two weeks. :rolleyes

 

[Tim Jin]

Try writing a letter to Toshiba, stating that you are disapointed and etc. See if they can cover all of the labor.

 

[John S]

Disapointed as you may be.. Welcome to our modern electronics world.

As long as they fix it, it doesn't sound like you'll be out all that much on it.


Those 5 year plans can save you, but more often then not, they end up being not worth the paper they are printed on anyways. So much scamming and ill-reputable warranty outfits out there these days.

I actually wouldn't think of buying one of those warranties myself, and that resolve gets stronger every day, with every warranty company horror story I read. Even when you do get them to step up to the plate, it seems to take an act of congress to get it done. Ok rant off. lol

Best of luck with it.

 

[Travis Hedger]

RickyB I wasn't trying to be snide in any sense.

In this day an age it is common for some things to break just past their original warranty. It makes money for the company for you to keep buying a new unit every few years, than 1 per decade so to speak.

That is why on big ticket items its always a good idea to get something that goes past that initial warranty just in case. I am sorry if you do not like my opinion, but I wasn't trying to be rude.

 

[Jeremy Little]

Hey, at least its only a 42" CRT. I talked to a customer a few weeks ago who was throwing a 14 month old LCD RPTV to the curb because they didn't feel like spending $2400 to repair it.


Ain't that the truth.

 

[RickyB]

Travis,

Point taken.
If that is their idea of a "business practice", it has backfired as my next TV will not be a Toshiba.
I was planning to buy a new one soon anyway.

I'm hoping it will be an easy/cheap repair, I cant imagine that all three CRT's would go out at once. I suspect it has something to do with power getting to the CRT's.

At any rate I will update this thread once the problem is resolved.

 

[Tim Jin]

My previous TV needed to have all of its guns replaced within the first 6 months. I extended the warranty for another year. After 18 months or so, the tv had a complete overhaul and still giving me problems. Panny finally decided to replace the set since I bought the extended warranty from them.

 

[Jack Briggs]

Ricky, this is disturbing news. And I think it's an indicator of the puny power supplies the manufacturers are using in these things to bring the units down to a specific, low price point. Which is to say, I just bet you the power supply gave up its ghost.

Please keep us updated on this. I don't think you should even be liable for fifty percent of the labor.

 

[RickyB]

So far it is going to cost me $84 just to have them come out and look at the TV. They are supposed to come over on monday.

 

[matt-f]

If it ins't worth to repair, then get a purchase a new TV.

The Hitachi RPTV can a good route to go to - The 57" or 65" X500 RPTV. You'll be happy with it. They also have very good customer service too.

 

[RickyB]

They came out to look at the TV today. I am being told that the 33V voltage regulator to the video processor took a dump. The way he explained it made sense, but I don't know much about the inner working of a TV (I'm a mechanic by trade). The total labor including the diagnosis is $240 and $57 for the part.

The really nice thing is the lack of communication between Toshiba and the service center. After multiple calls to Toshiba and the service center by myself they (service center) STILL were not aware that Toshiba was paying anything. So I made another call to Toshiba to try and get them on the ball. I ended up paying the diagnosis fee myself.

The repair is going to be cheaper than I expected but I am still very annoyed with the whole deal. Oh well, live and learn I guess.