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https://appleinsider.com/articles/21/03/17/secret-apple-program-reportedly-rewards-polite-customers-with-free-fixes-replacements this tracks 100% with my experience and it’s not reliable to get free repairs but it has always helped. Carlo, did you ever get your issue resolved? Seems like...

If Android works for you, that's fine. For me it's simply inelegant. Things don't scale right and often look like they were second rate versions because they took the quick and dirty way of trying to support 4000 variants rather than doing it right and making versions expressly for known...

I've been more than pleased with my experiences at the Genius bar. I do my best to have a jovial attitude when something I rely on every day goes wrong, and the workers seem to respond in kind. The plural of anecdotes is not data tho, so maybe they are slipping. All I can tell you is every...

All the above is fair. 2 Qs. 1, did you ask them to elevate the service to a higher level? "Hey, I get that you guys have to make judgement calls on this stuff, can you ask a manager if it wouldn't be fair to cut the price on this repair since I don't need a whole bottom plate and the feet...