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  1. Michael_V

    Denon LOST my 3800!

    First of all, THANKS TO EVERYONE for your concern! And great letter, Bob! You may be responsible for my upgrade! THANK YOU! Well, the 5900 came in today and all I can say is GLORY HALLELUJAH. I have been in this hobby for some time now and have owned a number of high-end players, and I can...
  2. Michael_V

    Denon LOST my 3800!

    Well, it seems things are turning around at Denon California! My faith in corporate America in general and Denon in particular has been restored! They DO care about their customers! I got a phone call from Randy Lam, service manager at the California factory. He said they were sending out a...
  3. Michael_V

    Denon LOST my 3800!

    Thanks for the continued interested, guys! I got a message on my machine yesterday morning from Randy (the head of the Service Department there) just saying he was "calling about my DVD player." I left a return message telling him when I would call him back (to account for the 17 hour time...
  4. Michael_V

    Denon LOST my 3800!

    Wayne, I have to strongly agree, with one exception so far. I finally got to talk to Randy, who heads the service department. He seemed like a nice guy and did seem willing to help me. No word yet on what will be done, though. He is supposed to call me back on Tuesday after talking with their...
  5. Michael_V

    Denon LOST my 3800!

    Andrew, I have a PM in with DenonJeff, but so far no response. M
  6. Michael_V

    Denon LOST my 3800!

    Thanks for the moral support guys! I will keep you posted. Kevin, why it took me so long to inquire is complex, but suffice it to say I live overseas and am used to a longish wait for things to come back in the mail, particularly if they are sent parcel post (which can take six weeks). Add to...
  7. Michael_V

    Denon LOST my 3800!

    Several months ago I purchased a Denon 3800. Within two weeks of its arrival, it started to show intermittent freezes, so at a personal cost of $30, I sent it to the Denon factory in California for service. That was September. It is now mid January. About two weeks ago, I called Denon to...
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