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After consultation with my wife (she's had to listen to my frustrations over the whole iPad mess), I've decided that if I don't hear back from the VP I'm not going to bother trying to contact him. The ball is in their court and if they wait too long I might forget where the court is located. Mark

BTW, the Best Buy corporate VP was supposed to call me back on Dec 23 with the date/time of the appointment to go see the Best Buy store manager to pay for the iPad. He never called. Mark

Our daughter's TV crapped out on her four days before Christmas. We purchased a new 50" Vizio set through Costco.com and had it sent to her address in Seattle. It wasn't going to arrive in time for Christmas but she was happy anyway. The TV was scheduled to be delivered on Friday (Dec 27) via...

I finally heard back from the Best Buy VP. He said the ONLY way for me to be charged again for the iPad is to take it a Best Buy store where they will scan the box (and adjust the in-store price to match what I originally paid) and charge me at the store. He is going to make an appointment for...

The Best Buy VP never got back to me. Oh well, the ball is in their court. Mark

I decided to call Best Buy's corporate offices (again). When I called last week the unfriendly switchboard operator switched me to customer service (the same CS team I'd already spoken too). This time I simply said to the switchboard operator.. "Best Buy is basically sending me stuff for free...

Unbelievable.... I ordered 'The Dark Night' 4K from Best Buy on Black Friday (the day after ordering the iPads). It was delivered (by UPS) within a few days. The UPS tracking shows that it was delivered and the Best Buy order page for it also shows that it was delivered. Yet, about an hour...

OMG, I wish every company treated customers like Apple does.... Arrived for my Genius Bar appointment and checked in. The Apple Store was packed (I counted 38 employees and over 200 customers). The Genius came to where I was waiting (a couple of minutes ahead of my appointment time), took one...

As the (hopefully) final twist in the saga.... Got the new iPad set up last night and once I started using it I quickly noticed two specs of dirt under the glass. They aren't huge or anything but they are in a spot where my eyes go right to them so they are still annoying. Yes, it's definitely...

Just like a movie is only about what happens in the opening scene and the closing scene? Not! It's what goes on in the middle the makes the movie. And what went on in the middle was an absolute freakin' joke of piss poor customer service. Mark

Anyway, the craziness continues... This afternoon I received emails from both Best Buy and UPS that my package was delivered to the UPS Store and awaiting pickup. I went over there and, sure enough, it was my iPad. The shipping box is a bit beat up and it's clear that it was opened and...

I'd have been more than happy to cut them some leeway *if* I hadn't received a constant stream of emails promising me delivery the next day, only to have it not happen, and then have the cycle repeat the next day. It's one thing for the tracking page to be incorrect, it's quite another for UPS...

Got an email from UPS late last night that my package would be delivered to the UPS Store today before "end of day". So far, the tracking doesn't show it even being on a truck yet. Just got an email 5 minutes ago from Best Buy. They have refunded my purchase price of the iPad because "the...

I needed to return an item to Amazon and chose to drop it off at the UPS Store (hey, it's Amazon's dime, not mine). The very same UPS Store that I had chosen as the destination for my incoming package. While there, I gave the clerk my tracking number and they looked it up. He said it probably...

Got an email that delivery has been updated to tomorrow (Monday) between 4pm and 8pm. I won't be home and I'm sick and tired of waiting for this package to arrive. I put in a request to have the package delivered to the UPS Store near my home. I'm supposed to receive an email when it gets...

I guess UPS's automated system got tired of being wrong... Mark

Back to pathetic UPS... When I woke up this morning the UPS tracking showed that my package had finally moved from Vernon, CA to Chula Vista, CA with delivery scheduled for Monday. About 12:15pm I received an email from UPS telling me that my package delivery was rescheduled for today. That...

We have surveillance cameras covering just about every square inch of the exterior of our home, including the front door. More than once I've watched on the surveillance playback when a UPS driver walked to the front door, read the note hanging on the door, and then proceeded to ignore the...

Probably the best way to get the Best Buy iPad moving is to go buy one from the Apple Store. The moment I've paid for a replacement I'm sure the Best Buy one will start working its way to me. Hahahahahahahahahaha! Mark

UPS's automated system finally realized that my package *can't* be delivered today and updated the expected delivery date to the next business day, which is of course Monday. When I got the email I clicked over to tracking to see if there had actually been any movement of the package. Nope...

Even though it was 24 hours since last status update, UPS's system wouldn't let me file a claim. So, I called. Finally got some sort of action. Rep switched me to the claims dept. She took one look at tracking and said something was wrong. While I was talking to her this showed up on the...

My wife and I are retired. More often than not, we are home when packages get delivered. NONE of the drivers ever knock on the door. Not UPS, not FedEx, not USPS, not Amazon. They make ZERO attempt to actually hand the package to a person. That is why we leave a note on occasions we are not...

For the record, it was my wife's iPad that was supposed to go through Surepost. Ultimately, UPS didn't transfer her iPad to the post office and UPS delivered her iPad yesterday. My iPad was never supposed to go through Surepost. UPS tracking for my iPad doesn't show any movement since...

BTW, Johnny, I also grew up in Chula Vista. I attended Hilltop Elementary, Loma Verde Elementary, Palomar Elementary, Castle Park Jr and Sr. High Schools. Mark

East County, due East of downtown San Diego. Mark

Nearly 5pm on the west coast and my UPS package still hasn't left Vernon, CA. It needs to move to UPS's Chula Vista distribution center before it can be delivered. It needs to get there before about 6am tomorrow morning or it won't be delivered until Monday. Now taking odds on whether it gets...

Best Buy online customer service couldn't do squat. She said there was no way that she could match the Black Friday pricing on a replacement. I asked to speak to a supervisor and she told me that a wait for a supervisor would be 1-2 hours. I hung up the phone. We decided to go get lunch at...

I've voiced my dislike for United Parcel Service in this forum before. I avoid using UPS as much as I can. Their drivers are too stupid to read a sign posted on the front door that has written on it in large block letters in black felt pen "UPS DRIVER..." Packages get left in plain view...