Since this is your first run-in w/ such issue, how did you doublecheck the disc?
It's possible flaws (whether needing just some cleaning or actual replacement or firmware update, etc) aren't easily visible w/ just casual inspection. They might need to be seen from certain angle and/or...
I seem to recall there were a lot of complaints about that packaging here (not necessarily HTF), which was used for the original BTTF trilogy BD set. And I didn't like it either... though not too big deal since the DC discs aren't used more than just once. But would hate it -- probably more...