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Yeah, the stupid thing is it can't update the hub through the network. The remote has to be plugged into the computer while it communicates with the hub wirelessly, and they have to be close to each other.

How the computer app always worked is, you have to connect the remote to the computer and have the hub in the same vicinity. For example, one of my Elites is on the other side of the house, so I had to move it in the room with the computer in order to make changes.

Have you tried the mobile app? If you use Mac, the current computer app doesn't work with hub based remotes and you have to use the mobile app.