This is one of my peeves with logic. Something can be correct, but incomplete. That's the case with the Postal employee. I would expect better CS from NewEgg, but these days you just can't rely on that. That's why I always pay with a credit card for online orders. I only use PayPal for...
You're right about Amazon though. I'm not one of those people who buys things to see if I like them, so I only return things that are defective or damaged, and Amazon often credits me the day the return is picked up by UPS.
I will say that "refusing" the shipment was probably a mistake. You...