So, the moral of the story is that being kind to CS people can pay rewards? It's a shame that this is news. I have only had a few jobs in my lifetime, and most of them, going all the way back to High School, involved customer service and broad ability to solve problems as I chose. Nice...
Carlo, why is Apple's valuation such a point of contention for you? You've mentioned it multiple times.
I'm kind of with Sam. You might have just gotten an employee who wasn't very problem solving minded. It happens. Obviously your mother came across a manager (remember, that was a manager)...