Keith,
I'm sure you already feel this way but, let me say...just don't expect anything and ya might get pleasantly surprised... I hope they do right by you.
Keith,
I wrote down Bill Gray's number too. Never know if i'll need it and, i hope i don't! Unreal... and it sounds SO typical of Sony. Having two Sony ES pieces myself the 9K& 555ES which, i really like, i hope i never have too go through what you are going through..... I was crossing my...