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yesterday I emailed them using the digital bits email link and then later in the day I also sent them the direct link. The direct link sent me an e-mail that was no reply which was just basically a restatement of what I had told them so it was totally worthless. It was just a return of my own...

If I may ask, which method did you use to contact them did you email them or did you use that direct link? Thanks!

So how does the replacement plan work all it is is a email address. It doesn't provide any information on what you have to do as far as sending in the old disc or the receipt or whatever