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Scott, There is definitely a problem with many BMW dealers with respect to service before and after the sale. While my current dealer isn't a jerk, I got much better service from my old Infiniti dealer, and I've heard great things about Lexus dealers.

I was in a similar position, deciding between a Lexus GS, Audi A6, and BMW 5-series. The high and low points of each were: Lexus GS Extremely high reliability/longevity Tomb-like quietness Poor styling (IMHO) Audi A6 Best fit and finish materials 2.7T engine is awesome Softer suspension...