Thanks TasNad, After much effort Samsung exchanged our TV and the problem disappeared. Samsung was very cooperative and helpful. Then a few weeks later the problem recurred.. I did a Google search and found the thread recommending to unplug the TV for one minute. It worked. The TV exchange may...
The batteries are new and the lights on the glasses illuminate so, no, the battery is not the problem. The TV emits a Bluetooth signal as verified by my cell phone so I doubt that the TV is the problem. I contacted Best Buy. The are the one's (as already explained) that suggested that it was an...
There is nothing blocking the glasses from the TV. When pairing is accomplished the glasses must be within a few inches of the TV. A light on the glasses must alternate red and green when pairing is attempted. This works as advertised so the battery is good. The glasses link via Bluetooth. My...
When the glasses "pair" there is supposed to be an acknowledgement message on the TV screen. Doesn't happen. The image on the TV appears to be a 3D image (i.e. ghosts or double images).
Thanks for the information. I still would like to know if not having the correct HDMI cable would impact the pairing of the 3D glasses with the TV. It would seem doubtful as the connection between the TV and glasses is made via Bluetooth. I know that the TV is transmitting a Bluetooth signal as...
I purchased a pair of Samsung SSG-3100 GB glasses and I can't get them to pair with my Samsung P51D550C1F 3D TV (both the glasses and the TV are 2011 models). A Best Buy tech where I purchased the glasses asked if I had a 3D rated HDMI cable. My HDMI cable is over 5 years old so it may not be...