Great review Richard. I've never been that enthralled with the Madrid scene, but you make me want to watch it again. I'll be sure to take note of the camera techniques now.
Qui-Gon John, I had the same situation. My manager was unfortunately less compliant, so I had to go buy a used DVD and give put it in the Blockbuster case.
I've been fairly lucky to avoid "flipper" issues. I'm sorry to hear about yours and the horrible way Sony treated you. It's a shame they didn't help you to remedy the situation.