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  1. Jason_V

    Time to return your copy of THE BLACK HOLE

    Again, if you purchased a copy from Amazon (not a third party seller on Amazon), then it should theoretically be easy to reach out to VEI with a copy of the receipt and see what they say about a replacement copy. (Exactly what BobO'Link said, lol.)
  2. Jason_V

    Time to return your copy of THE BLACK HOLE

    I have no idea. Did you ask them why? If I buy something from a third party seller and it's defective or a replacement is created, it is not up to the manufacturing company to make it right with me. Some will as a "customer service." But the DMC has got to read boards like this and knows people...
  3. Jason_V

    Time to return your copy of THE BLACK HOLE

    If you don't buy directly from the manufacturer via a legit, retail source, I really don't think they have any reason to replace it. Period. If it's known the DMC won't replace product if you don't buy from them, then maybe those who don't go through DMC for the product will think twice next time.
  4. Jason_V

    Time to return your copy of THE BLACK HOLE

    My guess is yes as well for all the reasons Macolm and Ronald have stated. There's no reason any company should refund or replace something a consumer didn't buy from them (or have a valid gift receipt, etc). This is a way for them to curb the resellers, too. And good for the DMC.
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