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You made the right choice and, FWIW, we've all been there.

What you are describing is HDMI CEC operation, not ARC. But if there's a specific LED on the receiver indicating a successful ARC connection then you might want to experiment with the output settings of the TV. ARC can only handle 5.1 in its lossy Dolby Digital form. If your streaming app is...

Welcome! Your TV has 2 HDMI inputs, only one of which supports ARC. If you've already ruled that out then I would probably chalk it up to the inconsistent implementation of that particular protocol. Each manufacturer was free to pretty much execute it however they chose.