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Intervideo/WinDVD annoys me mightily!


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9 replies to this topic

#1 of 10 OFFLINE   Kieran Coghlan

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Posted June 15 2002 - 04:35 AM

I bought WinDVD 2000 Multi-channel from Intervideo last year (02/01) for $50+tax. I purchased it via download. Now I want to re-install it, since I upgraded my OS, and the only version I can download is WinDVD4.0, and I have to pay another $40 for it (granted that's discounted from $50). I don't want/need WinDVD4.0. I was happy with the version I had. I paid for it, I should be able to reinstall it, right? This is F'D up, IMHO. I wrote to their customer service regarding this, but they only answer Monday-Friday, so I'll have to wait 'till next week. Posted Image

Has anyone here ever dealt with a problem like this? If so, how did it turn out?
-Kieran

#2 of 10 OFFLINE   Nigel McN

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Posted June 15 2002 - 11:29 PM

was there any particular reason you didn't save the install files from the previous time?

#3 of 10 OFFLINE   Shayne Lebrun

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Posted June 16 2002 - 01:15 AM

Did the download page have a thingy saying 'You're responsible for keeping a copy, that's why we sell physical media for an extra 10 bucks, but hey, we'll assume since you're downloading, you've got a CD burner or something.' or some such?

#4 of 10 OFFLINE   Mark Kalzer

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Posted June 16 2002 - 05:36 AM

I bought Power DVD 3.0 over the internet. When I bought it, I remember having the option of paying $10 more, in which I could download it again without having to pay, in case I ever lost it. I didn't take that though. Instead, I downloaded the software and immedietely burned it to a CD. Very convenient too, since I format my hard drive a wee bit too often.

Make sure you back up those files.
- Mark Kalzer

#5 of 10 OFFLINE   Kieran Coghlan

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Posted June 17 2002 - 09:05 AM

Well, it was over a year ago that I installed it, and can't remember exactly, but all I recall is that I could pay $10 for a CD, or just download it again if needed. Maybe I misunderstood. Posted Image
-Kieran

#6 of 10 OFFLINE   Kieran Coghlan

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Posted June 17 2002 - 06:04 PM

(Sorry about the poor language in the subject... thanks for changing it!) Posted Image
-Kieran

#7 of 10 OFFLINE   Shayne Lebrun

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Posted June 18 2002 - 12:54 AM

Give Intervideo a customer support email and ask if your product is available for download elsewhere.

#8 of 10 OFFLINE   KevinOuld

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Posted June 18 2002 - 07:01 AM

Shoot me an email offline and I can probably help you with the files you need.

#9 of 10 OFFLINE   Nigel McN

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Posted June 19 2002 - 12:15 AM

ditto, except my email is an online system Posted Image

#10 of 10 OFFLINE   Kieran Coghlan

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Posted June 21 2002 - 01:33 PM

Kevin, email coming your way.
Thanks,
-Kieran