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My personal odyssey to get on the list for BestBuy Preferred Customer coupons.


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#41 of 185 Scott_J

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Posted August 08 2002 - 07:05 AM

My mom got coupons for this weekend in the mail the other day. She doesn't have a BB credit card, and hardly ever buys anything there. In March, she bought me a DVd player for my birthday and got the warranty on it. That's all I can think of, but I think she put my name on the warranty, so I don't know. Weird.

#42 of 185 Chris Clarno

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Posted August 08 2002 - 12:06 PM

Another possible scenario is this. Have you ever made a purchase at a Best Buy store (or SEARS or other retailer, many of them do this) and along with your receipt is printed a customer satisfaction survey? These things are typically randomly generated. They ask the customer to call a toll free number or mail in a response to a quick customer service survey. In the case of Best Buy, if you call the number and answer the questions they enter your name into a drawing and you could win a $500 BB shopping spree (gift card). Perhaps some of the people who completed the survey also get onto the Prefered Customer List?!?

#43 of 185 Jeff Koch

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Posted August 08 2002 - 12:39 PM

Mike:

I was in the same position you are in. I never received coupons in the mail and I had been a BB customer for years. The only way I found out about preferred customer discount weekends was right here on this forum. I would then go into my local BB that weekend and DEMAND THE DISCOUNT (refer back to my previous post in this thread) and got it. You might want to consider doing the same until you get on their list.

I continually called the BB customer service number, threatened to cancel my BB credit card, etc. The rep apologized profusely and explained that a third party marketing company was handling the coupons but she assured me that my name would be placed on the list.

Now I seem to be getting all the mailings. Not only did I receive four coupons for this weekend but I also received an invitation to join (for free) their REWARD ZONE program. When you join, you get a card similar to a credit card plus you'll receive a discount coupon good for 10% off within 2-3 weeks after joining. Each time you make a purchase you show your card. You'll get 500 points every time plus one point for every dollar you spend. 12,500 points equals a $5.00 certificate. It seems to be a good way for BB to track your purchases, similar to those supermarket cards but it's also a way to get some discounts.

Don't give up. Keep on BB customer service until you get satisfaction. Once you're on their list, you'll be inundated with goodies.

Jeff

#44 of 185 Mike Frezon

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Posted August 08 2002 - 02:29 PM

Gentlemen:

Thank you for your support and encouragement. It's like I'm off to war or something, huh?!?! Or maybe off to destroy an evil ring?!?!Posted Image

Anyway, thanks!

I'll keep reporting my efforts.

There's Jessie the yodeling cowgirl. Bullseye, he's Woody's horse. Pete the old prospector. And, Woody, the man himself.Of course, it's time for Woody's RoundUp. He's the very best! He's the rootinest, tootinest cowboy in the wild, wild west!


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#45 of 185 Jeff Bannow

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Posted August 09 2002 - 01:19 AM

Chris:

They could get it from the survey, however it is done by phone by touchtone and they only take your name / phone number.

- Jeff
1930s challenge - 88 to go.

#46 of 185 Andrew Grall

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Posted August 09 2002 - 01:29 AM

I used to get the damned coupons... but not lately... Posted Image

#47 of 185 Mike Frezon

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Posted August 12 2002 - 01:19 PM

Here's the latest. I guess there are certain things you just can't rush, eh?

Quote:
> Dear Mike Frezon,
>
> Thank you for writing back to Best Buy. I sent a request to have your name
> added to the list. Sometimes it can take one to two mailings for the name
> addition to take effect.
>
> Thank you for your patience.
>
>
> Respectfully,
>
> Craig Fornell
> CR Contact Center Representative
> Best Buy Enterprise Customer Care


Quote:
Hi Craig!

Thanks for your prompt response! What do you mean when you say it takes "one to two mailings" for the name addition to take effect? How often does BestBuy do these mailings? I am anxious to spend money (MORE money) at your store!

Thanks again!

Mike


There's Jessie the yodeling cowgirl. Bullseye, he's Woody's horse. Pete the old prospector. And, Woody, the man himself.Of course, it's time for Woody's RoundUp. He's the very best! He's the rootinest, tootinest cowboy in the wild, wild west!


HTF Rules | HTF Mission Statement | Father of the Bride

Dieting with my Dog & Heart to Heart/Hand in Paw by Peggy Frezon


#48 of 185 Greg_P

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Posted August 13 2002 - 09:21 AM

Hey Mike,

Not sure if it helps or not, but I had previously never received any coupons either. However I have gotten them the last 2 times. The only change of buying habits I've had is I've bought a few dvds online at BestBuy.com over the last few months. Nothing drastic, maybe one title every 2 weeks or so over the last few months.

Again, it may not mean anything, but thought I'd let you know anyways.

Greg

#49 of 185 Mike Frezon

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Posted August 13 2002 - 04:08 PM

Hey Greg! Thanks for the info. But, as I guess you can tell from the earlier posts, we just can't put our exact fingers on what triggers the starting/stopping of the sending of Preferred Customer coupons from BestBuy.

While I have not ordered anything from BestBuy.com, I have registered at their website. Nothing. And, I bet some of the people getting the coupons will soon respond here that they have never ordered from BB.com!

All I know is I've spent a ton of $ at my local BestBuy and consider myself a "preferred customer"...even if I have to drag BB to that way of thinking. Posted Image

There's Jessie the yodeling cowgirl. Bullseye, he's Woody's horse. Pete the old prospector. And, Woody, the man himself.Of course, it's time for Woody's RoundUp. He's the very best! He's the rootinest, tootinest cowboy in the wild, wild west!


HTF Rules | HTF Mission Statement | Father of the Bride

Dieting with my Dog & Heart to Heart/Hand in Paw by Peggy Frezon


#50 of 185 James D S

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Posted August 14 2002 - 04:39 AM

Quote:
And, I bet some of the people getting the coupons will soon respond here that they have never ordered from BB.com!
*Raises hand*

Although they have ceased mailing me the coupons after sporadically mailing them for a year or more.

#51 of 185 David Lambert

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Posted August 15 2002 - 03:00 PM

Here's something interesting to contribute to this discussion:

I have two e-mail addresses I've used to order items from BB.COM, usually for in-store pickup. One I haven't used in a while. I just got an e-mail to that address telling me, "Hey, there's something missing at Best Buy. NAMELY, YOU!"

It goes on to tell me this:
Quote:
Hey, where have you been? We haven't seen you at BestBuy.com™ lately. And to be honest, we miss you. Come back now and get a $2* coupon toward CDs, DVDs or anything else you've had your eye on.


A digital coupon is included at the bottom.

I can combine this with my LotR digital coupon, for $12 off anything I care to order online, even marking for in-store pickup.

Hey, and all Sci-Fi is 10% off right now? Cool...Star Trek TOS episodes, here I come! Posted Image
DAVE/Memphis, TN

...Want to see your favorite show on DVD?

#52 of 185 Mike Frezon

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Posted August 15 2002 - 04:23 PM

Da-ave! Posted Image Da-ave! Posted Image Aaaargh!

And, BestBuy doesn't even know I'm alive!

I feel like a high school dweeb freshman who wants a date with the senior captain of the cheerleading squad! Posted Image

Posted Image

There's Jessie the yodeling cowgirl. Bullseye, he's Woody's horse. Pete the old prospector. And, Woody, the man himself.Of course, it's time for Woody's RoundUp. He's the very best! He's the rootinest, tootinest cowboy in the wild, wild west!


HTF Rules | HTF Mission Statement | Father of the Bride

Dieting with my Dog & Heart to Heart/Hand in Paw by Peggy Frezon


#53 of 185 Sam Posten

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Posted September 13 2002 - 08:55 AM

Ask Craig if the rest of us can send him our addresses too, please!!!

Sam

"Sam, you are the biggest nutter we have here."

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#54 of 185 Mike Frezon

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Posted September 13 2002 - 01:27 PM

I'd love to!

Except.....I never heard back from him after my last e-mail AND I'm STILL not on their list! Four months later and nothing.

I'm not holding my breath.Posted Image

There's Jessie the yodeling cowgirl. Bullseye, he's Woody's horse. Pete the old prospector. And, Woody, the man himself.Of course, it's time for Woody's RoundUp. He's the very best! He's the rootinest, tootinest cowboy in the wild, wild west!


HTF Rules | HTF Mission Statement | Father of the Bride

Dieting with my Dog & Heart to Heart/Hand in Paw by Peggy Frezon


#55 of 185 Dome Vongvises

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Posted September 13 2002 - 04:03 PM

Let me add too that there doesn't even seem to be any pattern to how to get on the list of Preferred Customer service. But I sure as hell do know how to be taken off of it though: don't make any purchases with the coupons!!!

No joke, I got coupons by "accident". Unfortunately, they were being sent to Pikeville while I was still living in Lexington. After three consecutive weeks of receiving coupons (and not using them) they disappeared. Why does my dad never tell me these things? Posted Image

#56 of 185 Mike Frezon

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Posted September 15 2002 - 02:14 PM

Dome: That's a sad, sad tale.

Three weeks of coupons, thrown to the wind.

Think of the savings for you. Think of the business for BestBuy.

Wouldn't you think such coupon distribution would be a win-win situation for both customer and company?

There's Jessie the yodeling cowgirl. Bullseye, he's Woody's horse. Pete the old prospector. And, Woody, the man himself.Of course, it's time for Woody's RoundUp. He's the very best! He's the rootinest, tootinest cowboy in the wild, wild west!


HTF Rules | HTF Mission Statement | Father of the Bride

Dieting with my Dog & Heart to Heart/Hand in Paw by Peggy Frezon


#57 of 185 Lee L

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Posted September 16 2002 - 05:36 AM

Mike, maybe you should buy some stuff at Circuit City, Comp USA, Office Depot etc. and scan the receipts. Send copies to Craig and any other management address you can dig up for BB and do it every time you buy a DVD or any other CE related product that BB might sell.

Maybe they will eventually get you on there. All this talk has got me interested in getting on the list as well.
Revenge is like serving cold cuts-

Tony Soprano

#58 of 185 Andrew_Sch

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Posted September 16 2002 - 06:17 AM

I get the coupons all the time, but never use them.
"Old theatres are irreplaceable. They could never be duplicated at today's costs - but more importantly, their spirit could not be duplicated because they remind us of a day when going to the show was a more glorious and escapist experience. I think a town's old theatres are the sanctuary of...

#59 of 185 Mike Frezon

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Posted September 16 2002 - 01:48 PM

Quote:
Mike, maybe you should buy some stuff at Circuit City, Comp USA, Office Depot etc. and scan the receipts. Send copies to Craig and any other management address you can dig up for BB and do it every time you buy a DVD or any other CE related product that BB might sell.


Lee, that's not a bad idea. A little bit of work, but maybe I'll start stashing all my receipts in a special place and we'll see what happens.

Quote:
I get the coupons all the time, but never use them.


Andrew...you are one mean, twisted dude! Posted Image

Posted Image

There's Jessie the yodeling cowgirl. Bullseye, he's Woody's horse. Pete the old prospector. And, Woody, the man himself.Of course, it's time for Woody's RoundUp. He's the very best! He's the rootinest, tootinest cowboy in the wild, wild west!


HTF Rules | HTF Mission Statement | Father of the Bride

Dieting with my Dog & Heart to Heart/Hand in Paw by Peggy Frezon


#60 of 185 Mike Frezon

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Posted September 19 2002 - 05:35 PM

As of today (September 19), still no notice from BestBuy re: preferred customer status. But just to show I don't hold grudges, I made a significant purchase at my local BB last night.

Even though I was barely able to contain my drool while ogling the new smaller widescreen TVs (Phillips), I was only in the market for a new washing machine. Posted Image To get a 10% discount AND 18 months interest-free financing I went ahead and got myself approved for the BestBuy credit card.

Will it make a difference? Testimony here is contradictory. Only time will tell.

Ironically, the young female blue shirt who conducted my transaction at one point asked me (out of the blue)....so, do you shop here at this store often? I replied, as a matter of fact, I do! She said, that's what we like to hear! Posted Image

There's Jessie the yodeling cowgirl. Bullseye, he's Woody's horse. Pete the old prospector. And, Woody, the man himself.Of course, it's time for Woody's RoundUp. He's the very best! He's the rootinest, tootinest cowboy in the wild, wild west!


HTF Rules | HTF Mission Statement | Father of the Bride

Dieting with my Dog & Heart to Heart/Hand in Paw by Peggy Frezon



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