Bought a new iMac, sold the old mid-2011 (I think) 21 1/2" model and shipped it to the buyer. I had the original iMac box, so it was well protected.
He has hooked up the keyboard, put batteries in the mouse, and plugged in the power. He has it in a room where there is no ethernet cable so he plans to use the wifi.
He turns it on and it makes that power on sound and then, nothing. Screen stays black. We've powered on and powered up. He unplugged the power and plugged back in and powered up. Always the same results.
When I shipped the computer I had powered down from the Welcome setup screen, it was working. Now it's not. The only difference from my use of it and his is that I always had it plugged into ethernet. I've not tried using the wifi.
If you have any ideas on how to proceed, I'd love to read them.
He has hooked up the keyboard, put batteries in the mouse, and plugged in the power. He has it in a room where there is no ethernet cable so he plans to use the wifi.
He turns it on and it makes that power on sound and then, nothing. Screen stays black. We've powered on and powered up. He unplugged the power and plugged back in and powered up. Always the same results.
When I shipped the computer I had powered down from the Welcome setup screen, it was working. Now it's not. The only difference from my use of it and his is that I always had it plugged into ethernet. I've not tried using the wifi.
If you have any ideas on how to proceed, I'd love to read them.