I have an Epson 5020 that is just over 1 year old. It was professionally installed and has not been used very much at all. About a month ago it started having an issue and I need help to resolve it. As of now, when you turn it on it begins to warm up and about when the picture starts to load, the light labeled "temp" lights up and the projector closes up. The lens closes and it sounds like the fans continue to run. I have tried many times and it does the same all the time. I tried resetting the power and removing the air filter but it doesn't change. I have talked to Epson, but the only choice they give me is to uninstall it and send it back. I paid a lot of money to have it installed so I am hesitant to lose all the settings and install that I paid for.
Any ideas on how to fix this thing?