First of all I have to mention that so far support for Digital Copy has been amazing. Most of the time redemption is smooth but I had a few cases where I had a small hiccup response from studios was impressive. Warner Bros, Universal some even answered within the hour of request sent. Honestly to all BRAVO.
Fox on the other hand... well first of all I had 2 problems. I had a hard time finding where to email to get support. found a form, filled it out and waited... one at a time of course about a day apart. Days passed and I finaly got a generic answer. it said sorry for your issue, please send picture of disc and packaging etc.
well I had 2 movies with a problem and the e-mail did not mention which of my 2 requests was being answered... so I replied mentioning this and sent information on both movies. pics of both packages and UPC codes etc as requested.
that reply was almost 2 weeks ago... still no answer...