Received an interesting e-mail last night from UltraViolet:
The Twilight Saga: Breaking Dawn - Part 1 (Extended Edition) has been deleted from your UltraViolet Library by Todd. Please note that this doesn’t delete any downloads. If you or other users of your Library have downloaded it, you may wish to delete the downloaded copies as well.
If you believe this change was unauthorized, please check with Todd then contact customer service if you need to restore it.
I did not delete that title, so I contacted customer service and got this response:
Thank you for contacting UltraViolet Customer Support.
We have been notified of false messages being sent to our customers. We do apologize for this. We are investigating the issue. To date, we have not had any effected accounts.
Could you please verify that the movie in question is in your library?
Have you added the movie title in question?
Could you provide a copy of the email you received?
Thank you for your patience and understanding during this process,
UltraViolet Customer Care
Interestingly, the title is still available on VUDU, where I redeemed my UV code, but is no longer listed as a UV title, does not show up in my list of titles on CinemaNow, M-Go, and Target Ticket, and is listed on Flixster but exhibits playback issues.
Also, when looking at my UV library on UltraViolet's website, only 16 titles appear, even though I have 46 titles according to Flixster.
Something fishy is going on here, I think.....