Ok, on December 9th I sold some One Touch test strips on Ebay. The buyer contacted me on the 10th asking where her package was and I told her I just shipped it that day, via Priority and she'd have it in 2-3 days. I told her if it didn't arrive to let me know. Well, I heard nothing from her until a month later when the Resolution Center sent me a message stating that the buyer didn't receive her items. This was on Jan. 9. On Jan. 10 the Ebay case ruled in her favor because I didn't include a tracking number, which they never asked for so I'm supposed to give her a full refund.
Now, on Jan. 11 I put a Buy It Now on more One Touch test strips and the next day I wake up to see that someone bought all three and paid with Paypal. Yep, it's this same buyer. Thru Paypal I contact her asking why she's buying from me and especially since she didn't get the first package. This is when she replies stating that she did get the first package and that her complaint through Ebay was dropped. I dumbly thought that perhaps the Ebay stuff just hadn't been updated yet so I went ahead and shipped her items. Well, I send her the tracking number, she thanks me and that's that.
Until a week later when there's a second case opened up against me and once again she's claiming that she didn't get the package. I gave Ebay the tracking number and figured this obvious scam would be busted. What are the odds that two separate packages wouldn't arrive? Well, two days ago Ebay rules in her favor and now I'm suspended until I pay Ebay back nearly $400. I call Ebay and they really weren't any help. They said that they always rule in favor of the buyer and if I want the cases overruled I need to show proof that she actually got the items. The fact that I'm 100% positive on feedback and the fact that a package has never been lost doesn't matter.
They admit it's "fishy" that I've never had a problem yet two packages to the same person go missing within a month. So, now I'm suspended, have to pay back $400 and to me it's quite clear what's going on here. To make matters worse, I was on the phone for a hour and I asked the supervisor why everything goes in the buyers favor and he told me they don't have time to investigate every case. I have a tracking number!!!! Even worse is that I flat out asked him the fact that I could go back to Ebay and claim that everything I bought never showed up and this supervisor told me that if I did this they would rule in my favor and I'd get any dime of my money back.
I told this person that this had completely killed my faith in this system. He pretty much told me that I could purchase items, receive them, say I didn't and they would rule in my favor.
So, at this point I'm really lost at what to do next. If I ripped her off why would she buy from me a couple days later? Never a lost package in my life and all of the sudden within a month two to the same person go missing? I'm going to contact the USPS tomorrow but at this point I really don't know.