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Crazy AOL Problem


Best Answer BarryR , August 31 2013 - 09:38 AM

FIXED!

 

Long story short, I went into the System Configurator of my computer and zapped whatever AOL program was listed. Like a plumber cleaning a drain, it now cleared the way again. I was able to reinstall 9.7.  Simple as that, in retrospect.

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#1 of 6 OFFLINE   BarryR

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Posted August 30 2013 - 02:48 PM

For no clear reason I can't reinstall AOL 9.7. I keep being told it's already running. What then is this phantom 9.7? I can't even uninstall a supposed 9.7 because of the same reason--not to make things complicated, but in the control panel AOL 9.7 is listed in name only, with the file itself mysteriously absent. It's like gremlins ran off  with it. I get an error message "-1." What is this? It tells me 9.7 reinstallation can't take place if this other program (9.7) is running, which it visibly isn't. What kind of hell have I gotten into?

 

 

Pardon what sounds like--and is--an impossibly confusing problem. Only AOL is acting up--everything else in my computer is fine.

 

Thanks.


Edited by BarryR, August 30 2013 - 02:50 PM.


#2 of 6 OFFLINE   Clinton McClure

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Posted August 30 2013 - 09:55 PM

Have you tried rebooting, then installing or uninstalling?

#3 of 6 OFFLINE   BarryR

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Posted August 31 2013 - 02:52 AM

Yes, but I now I have another question--would reinstalling Windows 7 kind of wipe the whole slate clean of this problem? I'm at a standstill otherwise. Windows (I assume) won't let me reinstall AOL because it detects a conflict with another "communications software" (I assume AOL) that isn't otherwise there. Yeah, it sounds weird, so it's like maybe I should just zap the whole thing and start totally over, even though AOL is the only issue. I get Firefox, Explorer just fine, and everything else is good. But this AOL farce is ridiculous. I do get AOL via Firefox, but it's a generic setup minus the 9.7 that I'm used to with favorites etc. I can't even send e-mail with this generic AOL . The only clue I had that trouble was brewing beforehand is that AOL would disconnect without warning, and then say another AOL was active, even if I didn't see any. I'd reboot and get back to normal, but even that stopped yesterday.

 

Thanks though for your reply.



#4 of 6 OFFLINE   BarryR

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Posted August 31 2013 - 09:38 AM   Best Answer

FIXED!

 

Long story short, I went into the System Configurator of my computer and zapped whatever AOL program was listed. Like a plumber cleaning a drain, it now cleared the way again. I was able to reinstall 9.7.  Simple as that, in retrospect.



#5 of 6 OFFLINE   Mike Frezon

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Posted August 31 2013 - 10:39 AM

Nothing better than resolving a problem like that one...

 

:thumbsup:


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#6 of 6 OFFLINE   BarryR

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Posted August 31 2013 - 11:31 AM

Nothing better than resolving a problem like that one...

 

:thumbsup:

 Right; I hope it can help others if they ever find their computer acting this way!






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