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Vudu resets user passwords after hard drives lost in office burglary


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7 replies to this topic

#1 of 8 OFFLINE   Todd Erwin

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Posted April 09 2013 - 03:57 PM

Apparently, Wal-Mart is offering free identity protection for one year through AllClear ID to make up for this snafu.

 

You can read the article on CNET.

 

Thankfully, I never recorded a credit card with Vudu, as I have only used a free rental code (from when they first launched on the PS3) and for UltraViolet streaming.



#2 of 8 OFFLINE   MattAlbie60

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Posted April 09 2013 - 04:00 PM

I thought it was only affecting some people, not everyone?

 

Well, uh-oh.



#3 of 8 ONLINE   mattCR

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Posted April 09 2013 - 04:06 PM

It didn't impact everyone, but because they would have to verify everyone impacted, they are just giving everyone 1 year of identity theft protection.

 

I can't remember the last time a story like this came from a smash and grab, someone running into the building and physically stealing the data.


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#4 of 8 OFFLINE   mitch_vudu

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Posted April 09 2013 - 11:11 PM

Thankfully, I never recorded a credit card with Vudu, as I have only used a free rental code (from when they first launched on the PS3) and for UltraViolet streaming.

 

Todd, from our FAQ: "It's important to note that the drives did NOT contain full credit card numbers, as we do not store that information."

 

If anyone has any questions about the incident, please see the special FAQ we've set up here: http://www.vudu.com/password_faq.html

 

If you still have unanswered questions after reading the FAQ, please do not hesitate to call or email us through the link.


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#5 of 8 OFFLINE   MattAlbie60

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Posted April 10 2013 - 02:35 AM

That is really great to hear, but I think the Consumerist piece may have alluded to the fact that full credit card numbers were taken, too, FYI.

 

I'm not saying that you're wrong and they're right, obviously. Just the contrary. I just wanted to let you know, as that was the impression that I was under.


Edited by MattAlbie60, April 10 2013 - 02:45 AM.


#6 of 8 OFFLINE   schan1269

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Posted April 10 2013 - 03:40 AM

I got an email from Vudu that explained no CC information was kept/leaked.

#7 of 8 OFFLINE   MattAlbie60

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Posted April 10 2013 - 04:07 AM

Yeah, me too. I'm not worried about it, but I just wanted to let him know in his official capacity that I think news outlets have kind of started misreporting/misrepresenting this event almost instantly after the news broke.



#8 of 8 OFFLINE   Todd Erwin

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Posted April 10 2013 - 07:51 AM

The point I was making was that, just in case credit card numbers were found to be intact, I should be safe, as I have never recorded a card number with the service.

 

Todd, from our FAQ: "It's important to note that the drives did NOT contain full credit card numbers, as we do not store that information."

 

If anyone has any questions about the incident, please see the special FAQ we've set up here: http://www.vudu.com/password_faq.html

 

If you still have unanswered questions after reading the FAQ, please do not hesitate to call or email us through the link.


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