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Epson 5020 problem help!

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5 replies to this topic

#1 of 6 OFFLINE   arjunsud


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Posted January 17 2013 - 06:25 PM

Hi I just got a brand new Epson 5020. It was working fine for a few days but i was watching Tron 3D today and it randomly just shut off? I disconnected it for 30 minutes and still nothing . Checked the power connection and its connected properly. Projector wont turn on and no lights. During the movie aprox 1hr and 30 mins in it just turned off? Please Help!

#2 of 6 OFFLINE   Jim Mcc

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Posted January 17 2013 - 07:18 PM

I would call Epson ASAP!! It sounds like a defective unit.

#3 of 6 OFFLINE   schan1269


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Posted January 17 2013 - 11:14 PM

As long as you bought it authorized, you have a warranty.

#4 of 6 OFFLINE   Jason Charlton

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Posted January 18 2013 - 01:57 AM

That sort of thing is not unheard of, in fact it happened to me, too.  The first Mitsubishi projector I got died after about 30 minutes of use.  I had purchased the projector through projectorpeople.com and got in touch with them immediately.  They sent a replacement unit right away and a shipping label for me to return the defective unit direct to Mitsubishi. The process was easy and pain-free and I have not had any problems with the second unit in nearly 6 years of use (I'm on my second bulb).

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#5 of 6 OFFLINE   arjunsud


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Posted January 19 2013 - 06:00 AM

Thank you guys !!! I really appreciate the help!! It turned on after about an hour actually . I suspect that it overheated? I'm going to give it 1 more go to see if it happens again and if so , off to epson it shall go!

#6 of 6 OFFLINE   Gregg Loewen

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Posted January 20 2013 - 02:07 PM

dont worry about it. (as long as you are under warranty). I sell a TON of Epson projectors and they give best in class customer service.

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